Bryan Gauch shares the three things companies can do to ensure that their customers feel valued and engaged.
Education
- BA, French and International Studies, George Mason University
Bryan Gauch joined Boston Consulting Group to lead the firm’s global partnership with Salesforce.com. As a leader in BCG's Marketing, Sales & Pricing practice, Bryan is an expert in shaping next gen sales and services strategies and delivering large-scale transformations with a focus on growth, profitability, and innovation.
Before joining BCG, Bryan worked in several different industries—including consulting, high tech, financial services, consumer goods and leisure--focusing on large-scale digital sales and service transformations.
With over 20 years of experience in sales, customer lifecycle management, and customer service delivery, Bryan has a proven track record of shaping go-to-market and customer service strategies and operationally executing them through process, human performance, and technology implementations.
