Managing Director & Partner
Paris
Charles-Antoine Wallaert is a core member of Boston Consulting Group’s Insurance practice. He specializes in AI@scale transformation, technical excellence and claims improvement programs, strategic reviews for French insurance companies, and PMIs.
Before joining the firm, Charles-Antoine was an investment director at Gilde Buy Out Partners, a mid-market private equity investor, in Paris.
Augmented agents improve customer interactions, can increase customer satisfaction by up to 30 percentage points, and can increase efficiency by up to 5%.