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Emily is a core member of BCG's Consumer practice specializing in travel and tourism and autos and mobility. She is also a member of the Marketing, Sales & Pricing practice specializing in customer demand and innovation and digital customer experience.

Since joining BCG in 2006, Emily has worked with travel and tourism, consumer, and industrial goods clients on commercial topics including loyalty and retention, digital customer experience, marketing, brand, and customer strategy. She is experienced in large-scale change management, strategic organization design, capability building, agile implementation, and post-merger integration.

Emily Kos is one of Boston Consulting Group’s leading thinkers on the topic of caregiving, focusing on how companies, government, and society can create conditions where caregivers can thrive in the workforce. She has published extensively on this topic and previously held leadership positions with BCG's Working Mothers and Families@BCG networks.

Emily is on the Advisory Board of Teach For America Greater Chicago Northwest Indiana. She was named a 2020 Working Mother of the Year by Working Mother Magazine.

AREAS OF EXPERTISE

EDUCATION

  • MBA with distinction, Harvard Business School
  • BSE, magna cum laude, civil engineering, Duke University

HONORS AND AWARDS


  • 2020 Working Mother Magazine Working Mother of the Year

Publications and Videos

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What 1,000 Farmers Told Us About Tech Adoption

By identifying the factors that motivate different types of buyers, agribusinesses can gain better traction for their innovations.
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Childcare Benefits More Than Pay for Themselves at US Companies

Costly or cost-effective? Recent BCG research finds that childcare benefits deliver returns of up to 425% of their cost for companies across the US.
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Fighting for a Stronger Care Economy

With the encouragement of colleagues and mentors, Emily Kos turned her personal frustrations balancing career and family into BCG research that helped inform White House policy.
Solving the $290 Billion Care Crisis

Solving the $290 Billion Care Crisis

The US care economy is broken. Getting it right is vital to economic prosperity and societal well-being.
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To Fix the Labor Shortage, Solve the Care Crisis

The US desperately needs workers. Workers desperately need help taking care of their children and (increasingly) their parents.
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With Caregivers in Crisis, Companies Need to Step Up

By leading with empathy and easing the burden on caregivers, employers demonstrate both kindness and business smarts as they mitigate the risk of losing critical talent.
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Take Care of the Caregivers at Your Company

Employees who feel unsupported during the COVID-19 crisis are more likely to leave your organization once the pandemic is over.
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Easing the COVID-19 Burden on Working Parents

The pandemic has made the work-life balance dramatically harder for many families. Companies can—and should—take steps to help.
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How US Dealers Can Survive the Coming Downturn in Auto Retail

Dealers face substantial challenges and threats on many fronts. They should prepare now.
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Tesla’s Gambit: Aligning IP Strategy with Business Strategy

The “IP truce” declared by Tesla Motors surprised many. BCG’s IP strategic-intent framework illuminates the move and helps other companies chart smarter IP strategies.