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Erwin Dirnberger joined Boston Consulting Group in 2017. He is a core member of the firm’s Insurance and Technology Advantage practices, with a focus on digital in insurance. He leads digital transformation cases, specializing in end-to-end digital customer journey, agile at scale, bionic operations, and service excellence in operations.

Erwin has worked for over 25 years in the insurance and financial services industries in Europe and Africa, both in consulting and management roles in claims, distribution, and operations. Before joining the firm, he was Global Head of Operational Performance Services at Zurich Insurance Company, Ltd.

AREAS OF EXPERTISE

EDUCATION

  • PhD, with distinction, social and economic sciences, University of Linz
  • MBA, University of Linz

HONORS AND AWARDS

  • Professional Scrum Master

Publications and Videos

The Bionic Insurer: What Lies Beyond Digital for Insurance Operations?

Bionic Operations is more than Digital 2.0! It constitutes a new logic in client interactions with proactive and preemptive personalized services enabled by a new digital ecosystem. The impact for insurance companies is tremendous, with regard to both business logic and the setup and workforce required. The future of insurance operations has arrived, and we’ll share real-life examples.

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What Lies Beyond Digital for Insurance Operations?

Leading companies are already implementing a bionic approach. Others should follow.
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Start, Enable, and Scale Digital Transformation in Insurance

Successful digital transformations in the insurance industry are often easier said than done. Learn how to start, enable, and scale digital transformation in the insurance industry from BCG’s digital insurance experts.