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Gabriele Ferri joined Boston Consulting Group in 2011. He leads the Travel, Cities & Infrastructure (TCI) practice for the Italy, Greece, Turkey, Israel, and Caspian region. In addition, he is the global leader of the BCG Center for Revenue Management in Travel, and the global lead for customer experience in the travel.

Throughout his career at BCG, Gabriele has worked with clients around the globe in multiple travel industries, including airlines, hospitality, cruises, tour operators, railways, airports, and travel retail operators. His work focuses on strategy, commercial transformation, revenue management, customer experience, and M&A.

Gabriele is also actively involved in developing BCG’s methodologies, capabilities, and tools in areas including pricing and revenue management, travel distribution, customer experience, and travel retail.

Prior to joining BCG, Gabriele worked as project manager at Roland Berger Strategy Consultants where he focused on the aviation and health care services industries. Before that, he was a consultant at KPMG Advisory where he served multinational companies in the automotive and packaged goods industries.

AREAS OF EXPERTISE

EDUCATION

  • MBA, SAA School of Management/Indiana University of Pennsylvania
  • Laureate in Electronic Engineering, Politecnico di Milano

Publications and Videos

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Can Airlines Accelerate the Transition to Modern Retailing?

The industry has made progress in streamlining the process of booking tickets and tracking information to offer passengers a more seamless experience. But there is more work to do.
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Successful Airline Retailing Requires Industry Partnerships

Retailing enables airlines and their partners to better serve their customers throughout their journeys by making more relevant and personalized offers to them, while driving revenue.
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Personalization @ Scale in Airlines: Combining the Power of Rich Customer Data, Experiential Learning, and Revenue Management – Springer 2023

This paper presents approaches to price-product personalization that have been tested in airline cases globally.
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Reshaping the Airline Organization for the Future of Retail

What does the airline retail revolution mean for leaders? Transformation is needed—and opportunity awaits.
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Charting the Future of Airline Retailing

The industry needs a new approach to growing revenues and meeting customer needs. Carriers that embrace offer management can achieve those goals—but transformation is needed.
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Digital Innovation Will Take Air Freight Revenues to New Heights

By linking to a digital distribution marketplace and upgrading their internal pricing systems, air freight carriers can fill their empty capacity and achieve optimal returns.
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Bionic Revenue Management in Travel and Tourism

Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.
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The Great Reset for Revenue Management in Travel

Travel and tourism companies will need to generate revenue from scratch when the recovery comes. They should view that as an opportunity, not a threat.
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Why Travel Retail Needs an Upgrade

Passenger spending continues to fall. To reverse the decline, airports, airlines, retailers, and brands need to break out of their silos and join forces in a customer-focused ecosystem.
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A New Blueprint for Pricing and Revenue Management in Travel and Tourism

BCG’s holistic, end-to-end approach to pricing and revenue management is a roadmap for travel and tourism companies to increase revenue by up to 10%.