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James Sattler is the Asia Pacific leader for Agile at Scale at The Boston Consulting Group. He is a core member of BCG’s Financial Institutions and Technology Advantage practice areas and focuses on strategy and digital cases.

At BCG, he has developed deep expertise in supporting banking and insurance clients, and offers a broad functional skill set including corporate strategy, sales force effectiveness, operations, information technology (including digital), and large-scale transformation. He has consulted with clients across the UK, Western Europe, and the Asia-Pacific region.

James joined BCG in London in 2007 after starting his consulting career at IBM.

AREAS OF EXPERTISE

EDUCATION

  • Bachelor of Commerce, The University of Melbourne
  • Bachelor of Information Systems, The University of Melbourne

Publications and Videos

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Building Tomorrow’s Commercial Insurer

Future success requires a step change in digital prowess. Here’s how leading carriers are achieving it.
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Retail Banking in New Zealand: Customer Satisfaction, Use and Perception Compared with the Rest of the World

To understand the current state of the New Zealand retail banking sector, BCG conducted a survey of 1,200 New Zealanders as part of our annual global retail banking survey.
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The Future of Customer Service Is Fast, Lean, and Agile

Agile operating principles can improve the customer experience while lowering costs and reducing resolution time.
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When Will Insurers Go Agile?

Only a few insurers are positioning themselves for agile at scale. The rest risk being left behind.
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The Agile Contact Center

Contact centers have a reputation for frustrating customers, but they also offer a strategic opportunity for human contact. Here’s how to turn them into an asset.