Outreach’s new CEO, Abhijit Mitra, and BCG’s Japjit Ghai discuss how AI is boosting efficiency in sales while keeping humans at the center.
Education
- MBA, Indian Institute of Management Calcutta
- Bachelor's in Computer Engineering, Nanyang Technological University, Singapore.
Japjit Ghai works with Boston Consulting Group's SaaS/software, network tech, IT services, and telecom clients globally to accelerate growth and efficiency through predictive and generative AI across sales, marketing, and customer success. As part of BCG X’s Deep Customer Engagement AI leadership, he shapes the firm’s approach to AI-driven personalization and value capture for B2B enterprises. He also contributes to various cross-industry conversations on the future of commercial transformation with AI.
Japjit is one of BCG’s leading experts in agentic AI deployments, supporting clients as they deploy and scale autonomous AI agents across go-to-market and customer-facing operations. He worked in BCG's New York, Singapore, Jakarta, New Delhi, and Mumbai offices before settling in the Bay Area.
