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Martin Twesten has been with Boston Consulting Group since 2008. He is a core member of BCG’s Operations and People & Organization practices, and is part of the expert team that focuses on cost and service excellence, large-scale organizational transformations, operating model design, and excellence in support functions, including their digitization opportunities.

Over the past several years, Martin gained extensive experience in various projects across industries and geographies. He was in charge of multiple large cost reduction programs focused mainly on selling, general, and administrative expenses (SG&A) functions, but also on operational or corporate-wide transformation programs. Martin is adept at applying a wide range of diagnostic tools to identify the most relevant improvement areas, developing function-specific solutions and the supporting organizational design to implement sustainability measures to ensure a lasting change/impact.

AREAS OF EXPERTISE

EDUCATION

  • MSc, Industrial Engineering and Management, Hamburg University of Technology
  • BSc, Industrial Engineering and Management, Hamburg University of Applied Sciences

Publications and Videos

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Elevate Your Support Functions in Cost-Conscious Times

Reaching a higher, value-adding level of support function maturity isn’t a distant vision but a tangible goal that can be achieved with purposeful action.
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Designing Support Functions for Innovation and Growth

Companies that make their support functions more business-centric can unlock a range of benefits, enhance value creation, and help power an enterprise-wide transformation.
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Next-Generation HR Is Connected and Value Centered

The function has a critical role to play in building future-ready organizations. To meet that challenge, HR needs to transform itself.
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Rethink Support Functions to Lead Through Tough Times

Excellent functional level strategies can yield cost savings, offer greater customer satisfaction, provide a more responsive platform for driving transformation—and sharpen your company’s competitive edge.
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A Radical Redesign for Support Functions in the Digital Age

New technologies are changing how support functions work—and rendering some of them entirely obsolete. To capitalize, companies need to reorganize those functions from the ground up.
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What to Do When Support Functions Aren’t Ready for Digital

Though digitization offers clear benefits, only one in five companies has the right foundation in place to implement it. The rest should follow seven best practices to close the gap—starting today.
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Exercising for Excellence: Creating Value Through Smart and Simple Support Functions

Companies have applied BCG’s Exercising for Excellence approach to reduce the costs of support functions by up to 35% while increasing productivity by some 50%.