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Governments are making progress in their transition to the digital world, as citizen usage and satisfaction with online government services are improving. Still, the greatest challenges lie ahead, according to Miguel Carrasco, a BCG partner and managing director.

Miguel Carrasco is the Global Leader for the Center for Digital Government at Boston Consulting Group and BCG X for the public sector. Miguel has deep expertise in a wide range of topics, including artificial intelligence, digital strategy and transformation, digital innovation and service delivery, citizen-centric government, digital identity and trust, legacy systems modernization, IT strategy, tech program de-risking and recovery, the future of work, and the digital economy.

While at BCG, Miguel has helped public sector clients design, build, and launch digital products and services, and worked on several public sector transformations in employment, welfare, immigration, and defense. He has experience building public service capability and leadership through upskilling and knowledge transfer programs—including in partnership with the Centre for Public Impact. In 2022, he was recognized as one of Australia’s top five most powerful consultants by the Australian Financial Review. He is a global thought leader in digital government, keynote speaker, and co-author of several articles and reports including the Trust Imperative and BCG’s bi-annual Global Digital Government Benchmarking series.

AREAS OF EXPERTISE

EDUCATION

  • Master of Public Policy, University of Sydney
  • Bachelor of Accounting, University of Technology, Sydney

Publications and Videos

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Which Economies Are Ready for AI?: The AI Maturity Matrix

BCG’s new AI Maturity Matrix combines an economy’s exposure to AI with its readiness to handle AI disruption. Explore our assessment of 73 economies.

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Digital Government in the Age of AI: Championing GCC Next-Gen Citizen Services

3 GCC governments set global standards for citizen digital experiences while (Gen)AI ushers in the next generation of digital government services- explore this year's GCC Digital Government Citizen Survey findings.
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2024 Global Report: Trust Imperative 4.0

Explore the latest insights from the 2024 BCG Digital Government Citizen Survey in our new Trust Imperative series report, a collaboration with Salesforce that delves into how Generation AI can transform public sector service delivery and strengthen trust worldwide.
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Generative AI for the Public Sector: The Journey to Scale

We highlight six key enablers that can help the public sector unlock the transformative benefits of Generative AI for their organizations and communities.
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2024 Australia and New Zealand Report: Trust Imperative 4.0

A report on citizens’ perceptions of digital government service delivery in Australia and New Zealand, and the use of Gen AI to deliver high-quality services that foster trust.
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Generative AI for the Public Sector: From Opportunities to Value

Generative AI will have significant positive impacts on the public sector. National, state, provincial, and local governments must begin taking actions to unlock these opportunities.
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A Faster Route to Delivering Enterprise Technology

Rather than heavily customizing enterprise systems, organizations could realize value faster and with less risk by leveraging configurable, out-of-the-box, cloud-based vendor solutions.
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Your Workforce Includes People with Disabilities. Does Your People Strategy?

Employers underestimate how many PwD work for them, so they are missing opportunities to improve inclusion and retention. Here’s how they can do better.
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The Dawn of a New Era for the Tech Function

The tech team can emerge from the shadows and become an engine of value creation rather than a cost center.
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Personal and Proactive Digital Government

The GCC region has emerged as one of the leaders in digital government services, focusing on stronger adoption through personalization and proactivity
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Trust Imperative 3.0: Know Your Customer

BCG and Salesforce collaborated to understand customer expectation of digital government services based on their experiences. We surveyed 28,221 people across 40 countries to explore usage and satisfaction with digital government services; interest in personalized services; willingness to consent to the re-use of data, and how governments might improve their approach.
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Fixing Digital Funding in Government

Governments cannot engage effectively in digital transformation without addressing funding reform.