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Thomas Krüger joined Boston Consulting Group in 2003 and is a member of the firm's Technology Advantage (TA) and Technology, Media & Telecommunications (TMT) practices. Tom is an expert in IT strategy and architecture, digital/IT transformations, IT sourcing, IT performance and optimization, and ICT (information and communication technology) markets/service delivery. He has worked with telco operators, media companies, financial institutions, public sector organizations, ICT services providers, and a wide range of international corporations.

Tom is chairman of the Network & IT Transformation Working Group (formerly Enterprise Architecture WG) of ETIS and is responsible for the yearly TeBIT benchmarking with ETIS. He is also part of BCG’s Technology Advantage Sourcing Leadership Team.

Prior to joining BCG, Tom worked as a research assistant and chief engineer at RWTH Aachen University for the Chair of Technical Computer Science.

AREAS OF EXPERTISE

EDUCATION

  • PhD, electrical engineering, RWTH Aachen University
  • Diploma in electrical engineering, RWTH Aachen University

Publications and Videos

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Five Recipes for Failure in a Telco Transformation

Most transformations disappoint. By avoiding five early mistakes, telcos can start on the right foot—and stick the landing.
Winning on the Margins

TeBIT 2023 Executive Report: Winning on the Margins

Revenues are up for European telcos, but so are costs. Sustainability and process efficiency can boost margins, but this requires more work—and more AI.
As Clouds Form, Will Lightning Strike for Telcos? | rectangle

As Clouds Form, Will Lightning Strike for Telcos?

The cloud holds great promise for telecom companies. But as the line between telco and cloud provider blurs, will rivalries emerge too?
The World Is Different Now. Telcos Are Too. - TebiT 2021

TeBIT 2021 Executive Report: The World Is Different Now. Telcos Are Too.

Digital transformation helped telcos provide the connections—technical and human—that meant stability in an uncertain time. But are they ready to seize digital’s full potential?
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An Iterative Approach to Data and Digital Transformation

Burdened by legacy and facing mass disruption, the technology, media, and telecoms sector requires an iterative approach to data and digital platform transformation to help lead them into the fourth industrial revolution.
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TeBIT 2020 Executive Report: In a Global Crisis, Telcos Help the World Adapt

Telecom companies have ensured robust connectivity during COVID-19, helping keep economies and society resilient. Now they have a chance to expand their role—and impact—even further.
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For Telcos, the Glass Is Half Agile

And just a little bit agile is not enough. This new way of working is essential—it’s time to go all in.
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Telco Digital Transformation—Made to Measure

A clear, consistent focus on advanced metrics can sharpen telco strategies—and results.
Time to Double Down on AI and Robotics - Rectangle

Time to Double Down on AI and Robotics

According to BCG’s latest telco IT benchmarking study, artificial intelligence and robotics could change the game for telecom companies—with some caveats.
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It’s Time for a Telco BSS Revolution

Powering many behind-the scenes processes, business support systems are vital for telecom companies. But in a digital world, BSS platforms—and the ways they are created and deployed—need a transformation.
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TeBIT 2016 Executive Report: Drilling for Digital Gold

Telcos may be sitting on a big data gold mine. But as this year’s IT benchmarking study finds, no one is shouting "Eureka!" just yet.
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TeBIT 2015 Executive Report: Digital Delivers

To grow, telcos need to place their investment bets wisely. This year’s telco IT benchmarking study finds that wagers on digital initiatives are paying off.