How Citizens Is Competing—and Winning—Against Fintechs
Michael Ruttledge, CIO of Citizens, explains how a digital transformation has allowed the company to compete against fast-moving startups.
Build-Operate-Transfer
What drives competitive advantage in today's world? Mastering digital capabilities at speed and at scale. Our Build-Operate-Transfer model enables companies to scale up capabilities fast—and deliver value from day one.
To help organizations rapidly scale new capabilities and ways of working, BCG has developed a delivery model anchored in enablement: Build-Operate-Transfer (BOT). With BOT, we don't just help you solve your toughest problems. We enable you from day one—working shoulder to shoulder with your teams to build company assets and operate at maximum efficiency—with the objective to transfer capabilities so you can thrive independently at the heart of our commitment.
Build-Operate-Transfer helps organizations build for the future—achieving short-term performance while building competitive advantage.
Our Build-Operate-Transfer Approach
Build-Operate-Transfer is the perfect solution for companies that are ready to launch an ambitious transform—at speed and at scale—but lack the necessary capabilities. BCG’s Build-Operate-Transfer consulting team will help your company develop the capabilities needed to control your own trajectory. Our approach will help you enhance your operations to:
- Follow clear business objectives in a digitally disrupted environment
- Upskill your employees
- Acquire in-demand capabilities, despite a market shortage for talent
- Simplify your decision processes and focus on value
- Accelerate your time to market
- Engage all employees in your company-wide transformation
The breadth of our Build-Operate-Transfer services, products, and talent pool allows us to support your digital transformation from strategic inception through implementation. We draw on our network of more than 6,000 experts—including those from BCG X, our tech build and design unit—as each unique situation demands. Because we are not an IT-service provider, we operate with tech neutrality and bring no conflicts of interest to the table as we help you evaluate and select emerging technologies.
Our Build-Operate-Transfer Consulting Work
-
-
At H&M, AI Stands for Amplified Intelligence
Arti Zeighami, former chief data and analytics officer for H&M Group and current director and partner for BCG X, explains how H&M went from a digital laggard to an AI industry leader—in just three years. -
Thales Takes on IT Transformation at Scale
The French multinational worked hand in hand with BCG to support an information systems and IT transformation across all its primary functions. -
BCG and KLM Bring AI to Life in Airline Operations
BCG deployed a diverse team of AI and technology specialists to help KLM turn its operations into a competitive advantage. The result was an increase in customer satisfaction and a decrease in operating costs. -
BOT Builds a New Digital Hub for Koç Holding
BCG's Build-Operate-Transfer model helped Koç Holding create KoçDigital, a cutting-edge digital center for Turkey's future. Copyrighted material is © of Singapore Business Federation and used with permission. -
BOT Is Making Digital Strategy Actionable at Doosan
As a result of growing competition, Doosan identified the need for a digital transformation. BCG helped develop changes to the company's business management, procurement, and sales functions that will directly benefit its customers. -
GSK’s Digital Path to Operational Excellence
Deploying artificial intelligence at scale and digitizing supply chains aren't easy tasks. But pharmaceutical giant GlaxoSmithKline surmounted the challenges. How? It executed a disciplined data-and-analytics transformation program that unlocked maximum value--fast.
Our Build-Operate-Transfer Products and Tools
Digital Skill Builder
The enablement and capability building engine that allows companies to develop skills and expertise in core digital areas, including agile at scale, UX and UI design, coding, blockchain, and cybersecurity.
UP!
Our upskilling platform assesses employees’ skills, builds their capabilities, and enables leaders to digitally monitor their teams’ upskilling progress.
Digital Acceleration Challenge
An 18-minute game that simulates an 18-month digital transformation journey and its challenges.
Analytics Acceleration Challenge Game
An immersive experience—customizable for any sector—that gamifies starting and running a large-scale AI transformation.
Explore Our Insights on Build-Operate-Transfer
Article
Own Your Digital Transformation with Build-Operate-Transfer
This approach helps organizations overcome the challenges associated with the speed of change.
Slideshow
It’s Go Time for Digital Transformation
People support their companies’ efforts to work in new ways, but many feel the transition could happen even faster.
Article
Why You Need a New Approach to Learning
To thrive in the post-pandemic economy, companies must make learning an integral part of their culture and operations.
ARTICLE
Build-Operate-Transfer: Get Ready to Win the Digital Race
Digital is the future, and you can’t outsource your future. It can only be carried out from the inside. Here's how.
Meet Our Build-Operate-Transfer Consultants
Our Build-Operate-Transfer consultants and industry experts help digital transformations succeed. Here are some of our experts on the topic.
