Nirali Patel of Liberty Global discusses how telcos can accelerate AI adoption, overcome infrastructure challenges, and empower employees while enhancing customer experiences.
Highlights from MWC 2025
Video
March 5, 2025
Telcos, AI, and the Road to Smarter Adoption
Video
March 5, 2025
The AI Revolution in Customer Service
Capita Experience’s Corinne Ripoche shares how AI-driven transformation is boosting productivity, customer satisfaction, and employee experience—and what’s coming next.
Video
March 7, 2025
Using AI to Make Big Improvements to Networks
BCG’s Vaishali Rastogi and Juniper Network’s Manoj Leelanivas explain how businesses can use AI-driven products to bring a fresh perspective to longstanding network problems.
Video
March 7, 2025
Companies Put AI Agents to Work
BCG’s Becky Frederick and Djon Kleine shed light on how agentic AI promises to transform the way we do business.
Video
March 7, 2025
Driving Results with Digital Labor
How are companies deploying agentic AI, and what should they focus on? Salesforce’s Kishore Sannidhanam and BCG’s Bryan Berumen discuss.
Video
March 10, 2025
Unlocking the Public Cloud’s Potential for Telcos
BCG’s Michael Steiger talks to Chivas Nambiar from AWS and ng-voice’s David Bachmann about how telcos can accelerate public cloud adoption with IP multimedia subsystem (IMS).
Video
March 11, 2025
Transforming Public Services with AI
By strengthening the digital public infrastructure, AI can help make public services more effective. Robert Opp of United Nations Development Programme and BCG’s Maikel Wilms discuss how
Video
March 11, 2025
What’s Next for Telcos?
BCG’s Vaishali Rastogi and Franck Luisada highlight findings from the recent Value Creators report, including challenges and opportunities for operators.
Video
March 11, 2025
The Do-It-for-Me Era of AI
Citi’s Sophia Bantanidis and BCG’s Karen Lellouche Tordjman explore agentic AI’s potential and the centrality of humans in making it work.
Video
March 11, 2025
AI-Powered Smartphones Offer a World of Possibilities
Our phones will be the hub for a universe of features that AI will bring to life, say Qualcomm’s Akash Palkhiwala and BCG’s Jaison Justin.
Video
March 11, 2025
The Future of E-Commerce Is Already Here
Patricia Amaro, executive at Mars, and BCG’s Amaryllis Liampoti discuss how shifting consumer behavior and evolving sales channels are reshaping e-commerce for consumer companies.
Video
March 11, 2025
Two Essentials for GenAI Success
Jayanth Nagarajan of AWS and BCG’s Tarandeep Singh explain why customer centricity and internal transformation are musts for making GenAI work.
Video
March 12, 2025
Long Live the Refurbished Phone
BCG’s Joseph Fitzgerald explains how telcos and retailers can drive growth in the expanding refurbished phone market and the sustainability benefits at stake.
Video
March 12, 2025
Growth Opportunities in Embedded Insurance for Telcos
Bolttech’s Jens Shädler discusses how telco operators can benefit from embedding insurance offerings into their business models.
Video
March 12, 2025
How Telcos Can Win in AI and the Midmarket
BCG’s Maikel Wilms and Kyle Ruttan explore how AI, partnerships, and midmarket strategies can help telcos stay competitive in an evolving landscape.
Video
March 12, 2025
Leading with Humanity in Telcos’ AI Future
KPN’s Benji Coetzee shares why telcos are more prepared than they think for AI and why emotion will continue to define leadership in 2025.
Video
March 20, 2025
Living Longer, Healthier
BCG’s Iana Kouris explains why it’s time for health care companies to shift their focus from managing illness to investing in consumers’ longevity journeys.
Video
March 20, 2025
Working Smarter with the Help of AI
Digital agents and other tools can help workers streamline tasks, leading to greater efficiency and better outcomes, say Salesforce’s Jeff Amann and BCG’s Bryan Berumen.
Video
March 25, 2025
The Business Impact of AI and How to Achieve It
Meta’s Karan Khara and BCG’s Tarandeep Singh discuss how to move beyond AI hype to unlock real value in operations, customer experience, and revenue growth.
Video
April 1, 2025
The Possibilities for Agentic AI in Telecom Are Endless
But, says Databricks’ Nevash Pillay, her favorite use cases are the ones that impact the world in the best way—like helping in health care.
Video
April 7, 2025
Why Telcos Should Call for Refurbished Smartphones
Mercantile Group’s Barnik Chitran Maitra discusses the environmental and economic opportunities for operators that embrace the growing demand for refurbished phones.
Sci-Fi on the Factory Floor
For years, extended reality (XR) has waited to find its place in business. New lightweight, AI-enabled headsets are bringing the power of AI to the frontline. Tibor Mérey, BCG’s global business leader in frontier tech, explains how XR can boost productivity and address labor shortages. But will workers embrace it?
Our Client Impact
Our telco and technology experts work with companies to implement solutions that improve performance, unlock growth, and boost the bottom line.
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September 30, 2024
Data protection leader Commvault worked with BCG to develop GenAI solutions that improved efficiency, enabling development and other teams to finish projects more quickly. Commvault’s Chief Products Officer Rajiv Kottomtharayil and Chief Legal and Compliance Officer Danielle Sheer share how.
Video
September 9, 2024
BCG helped IBM improve productivity, reduce complexity, and liberate significant resources to invest in long-term growth and innovation.
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May 17, 2023
BCG X and Orange Built a Customer-Centric Marketing Ecosystem
Replace product-centric marketing with an AI-driven, personalized strategy to reach the right customer with the right offer at the right time, no matter the channel.
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Meet Our Delegation
Our team at MWC will include a diverse group of telco and technology experts. Get to know some of the BCG thought leaders who will be on the ground:
Our Latest Insights
Article
February 27, 2025
A focus on four key strategies—turbocharged by the power of AI—can help telcos drive value above the industry’s lackluster average
Article
February 27, 2025
Telcos can realize big savings by moving their IMS to a cloud-native architecture on a public cloud—and take an important step toward a cloud-based network transformation.
Article
February 25, 2025
The mid-market segment offers an attractive opportunity for telcos to expand beyond connectivity—but they must choose their role with care.
Article
January 30, 2025
Telecom companies see artificial intelligence as a problem solver, revenue generator, and service enhancer. But to fully realize its value, they need a more strategic approach.
Article
January 13, 2025
The convergence of AI-powered agents and innovative hardware will enable brands to deliver superior customer experience at a much lower cost-to-serve.
Article
February 28, 2025
Diverse deal archetypes underscore the immense potential for innovation, efficiency, and growth in an industry struggling to create value.
Article
December 13, 2024
Overall, the telecom industry’s efforts to boost its sustainability is stalling. We outline steps telcos can take to get back on track with this critical goal.
Article
May 20, 2024
Integrating multiple transistors on ever-smaller chips will better support complex applications such as GenAI, but requires new business models for players in the chipmaking ecosystem.
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