Nirali Patel of Liberty Global discusses how telcos can accelerate AI adoption, overcome infrastructure challenges, and empower employees while enhancing customer experiences.
Live from MWC 2025
Video
March 5, 2025
Telcos, AI, and the Road to Smarter Adoption
Video
March 5, 2025
The AI Revolution in Customer Service
Capita Experience’s Corinne Ripoche shares how AI-driven transformation is boosting productivity, customer satisfaction, and employee experience—and what’s coming next.
Video
March 7, 2025
Using AI to Make Big Improvements to Networks
BCG’s Vaishali Rastogi and Juniper Network’s Manoj Leelanivas explain how businesses can use AI-driven products to bring a fresh perspective to longstanding network problems.
Video
March 7, 2025
Companies Put AI Agents to Work
BCG’s Becky Frederick and Djon Kleine shed light on how agentic AI promises to transform the way we do business.
Video
March 7, 2025
Driving Results with Digital Labor
How are companies deploying agentic AI, and what should they focus on? Salesforce’s Kishore Sannidhanam and BCG’s Bryan Berumen discuss.
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Our telco and technology experts work with companies to implement solutions that improve performance, unlock growth, and boost the bottom line.
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September 30, 2024
Data protection leader Commvault worked with BCG to develop GenAI solutions that improved efficiency, enabling development and other teams to finish projects more quickly. Commvault’s Chief Products Officer Rajiv Kottomtharayil and Chief Legal and Compliance Officer Danielle Sheer share how.
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September 9, 2024
BCG helped IBM improve productivity, reduce complexity, and liberate significant resources to invest in long-term growth and innovation.
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May 17, 2023
BCG X and Orange Built a Customer-Centric Marketing Ecosystem
Replace product-centric marketing with an AI-driven, personalized strategy to reach the right customer with the right offer at the right time, no matter the channel.
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By integrating AI in customer experience management, companies can increase customer acquisition, upselling & cross-selling and decrease churn.
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CO2 AI helps large and complex organizations measure their environmental impact, identify credible levers and decarbonize at scale, with the power of AI
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Meet Our Delegation
Our team at MWC will include a diverse group of telco and technology experts. Get to know some of the BCG thought leaders who will be on the ground:
Our Latest Insights
Article
February 27, 2025
A focus on four key strategies—turbocharged by the power of AI—can help telcos drive value above the industry’s lackluster average
Article
February 27, 2025
Telcos can realize big savings by moving their IMS to a cloud-native architecture on a public cloud—and take an important step toward a cloud-based network transformation.
Article
February 25, 2025
The mid-market segment offers an attractive opportunity for telcos to expand beyond connectivity—but they must choose their role with care.
Article
January 30, 2025
Telecom companies see artificial intelligence as a problem solver, revenue generator, and service enhancer. But to fully realize its value, they need a more strategic approach.
Article
January 13, 2025
The convergence of AI-powered agents and innovative hardware will enable brands to deliver superior customer experience at a much lower cost-to-serve.
Article
February 28, 2025
Diverse deal archetypes underscore the immense potential for innovation, efficiency, and growth in an industry struggling to create value.
Article
December 13, 2024
Overall, the telecom industry’s efforts to boost its sustainability is stalling. We outline steps telcos can take to get back on track with this critical goal.
Article
May 20, 2024
Integrating multiple transistors on ever-smaller chips will better support complex applications such as GenAI, but requires new business models for players in the chipmaking ecosystem.
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