Digital HR

The role of human resources is shifting dramatically—and the challenge facing HR leadership is clear: How do you create an agile, next-generation HR function fit for the digital era?

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Human resources, once viewed as a dependable cornerstone of business, is morphing into one of the most critical and dynamic functions in any organization. As companies build for the future—blending human and technological capabilities—the primary barrier to progress is not technology. Rather, it is finding the right human capabilities, skills, and talent to unleash the power of technology.

Companies with next-generation HR capabilities deliver significantly better financial performance than companies weaker in those areas. To ensure that HR is a strategic partner to the business, companies must address five fundamental questions:

  • How do people drive business value in the organization—and how does HR help maximize that value?
  • What is the right HR operating model and organizational framework to ensure that leaders own people strategy and implementation?
  • How should HR processes and digital HR practices be structured? What digital HR strategy is needed to succeed?
  • What are the most promising, innovative digital HR solutions available to support this work?

Armed with these insights, companies can reinvent human resources for the digital era by excelling in three areas: digital HR, employee life cycle, and HR and people analytics.

Our Approach to Digital HR Strategy

  • BCG’s comprehensive digital HR transformation methodology focuses on the strategy, processes, governance, organization, capability, and systems critical to HR leadership.
  • BCG Platinion’s Implementation Readiness Review establishes a strong foundation for an HRIS cloud migration and reduces risk during implementation. We offer deep technical and HR consulting expertise to help you evaluate and select the HRIS system best tailored to your needs—and then assist in implementation and rollout.
  • Savvy use of digital tools and technologies—such as robotic process automation and AI— helps HR turbocharge performance by digitizing the function.
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Managing Employee Journeys Throughout the Employee Life Cycle

  • In partnership with Burning Glass Technologies, BCG has analyzed 95 million jobs and skills to assess the demand for jobs and skills across the US economy. Our employee life cycle consultants pinpoint where demand is growing, enabling HR leadership to anticipate job disruptions, including job transitions and reskilling opportunities that might not be immediately apparent.
  • Employee journey mapping helps organizations identify digital transformation opportunities for human resources, strengthen employee retention, and build a strong digital HR strategy.

Our Digital HR Solutions and People Analytics Tools

Our HR and people analytics tools generate quantitative—and actionable—data on what people do at work, how a transformation will affect their work, and how changes in behavior can improve financial performance. We help our clients anticipate future HR trends and prepare their organization and workforce.

Featured Client Work in Human Resources

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Engagement Levels at a Pharma Company Improved More Than 50%.
In an organization characterized by low employee engagement and high resistance to change, BCG shaped a new and inclusive way of working that raised engagement levels by more than 50%.

BCG’s Featured Insights in Human Resources

A flood of new digital HR solutions is vying to help companies manage their workforce. In this crowded market, players can pursue three strategies to win share.

Meet BCG’s Digital HR Consultants

Managing Director & Senior Partner

Jens Baier

Managing Director & Senior Partner
Düsseldorf

Partner & Associate Director

Philipp Kolo

Partner & Associate Director
Munich

Managing Director & Partner

Matthew Marchingo

Managing Director & Partner
Houston

Managing Director & Partner

Frank Breitling

Managing Director & Partner
New York

Managing Director & Senior Partner

Ashish Garg

Managing Director & Senior Partner
New Delhi

Managing Director & Senior Partner

Julie Bedard

Managing Director & Senior Partner
Boston

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