![contact-centres-under-covid-19-conditions-sustaining-through-uncertainty-square-tcm9-243714.jpg](https://web-assets.bcg.com/dims4/default/162546f/2147483647/strip/true/crop/640x640+0+0/resize/146x146!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F39%2F1b%2F6fc5890000b57ad62c165bde0553%2Fcontact-centres-under-covid-19-conditions-sustaining-through-uncertainty-square-tcm9-243714.jpg)
Contact Centres under COVID-19 Conditions: sustaining through uncertainty
The global COVID-19 pandemic continues to take hold. Most customer service organisations are deep into crisis management mode, going beyond existing business continuity plans with great dedication and ingenuity to maintain mission-critical operations.