Organization Design

BCG’s approach to organization design starts with a single premise: changing a company’s performance requires changing the organizational context in which its employees perform.

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What happens in a company is not simply a matter of organization structure and design, processes, and systems but also one of behavior—that is, how people act, interact, and make decisions. To address this underlying driver of performance, BCG applies a set of levers that transform individual behaviors, encourage new ways of working, and create a purpose-driven organizational culture.

By using this organization design approach, BCG recently ranked as best among market leaders on organization strategy consulting, earning top scores for depth of capabilities, breadth of capabilities, and client impact, according to ALM Intelligence.
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Our Smart Design for Performance Approach

BCG’s approach to transforming an organization’s structure and design, which we call Smart Design for Performance, has demonstrated great success in boosting company performance, mastering complexity, and enhancing employee engagement. The organization design approach involves three main steps:

  • Define the purpose of the reorganization. Clearly identify the company’s performance shortfall—that is, the gap between its current and target performance. Determine the precise aims of the reorganization effort—with regard to competitive advantage, strategic priorities, and the organization’s pain points.
  • Define the target behaviors and design the organization accordingly. Determine the behaviors that will support the purpose of the reorganization. Design the organization to promote those behaviors, using a broad range of leading organization design elements, including organization structure, roles and responsibilities, individual talent, and organization enablers.
  • Make it happen. Establish the right context throughout the organization and enhance the capabilities of leaders and top talent through distributed design, rigorous program management with multilayered communication, and capability building.

BCG’s Organization Design Tools

The Smart Design for Performance approach, paired with our robust set of tools, puts companies on a path to becoming a flexible, high-performing, and modern organization.

  • Our OrgVantage solution allows our organization design consulting teams to perform a holistic organization diagnostic that evaluates performance against 12 context levers.
  • BCG’s unique Smart Simplicity approach can help companies manage the ever-increasing complexity that bogs down performance and growth.
  • BCG’s distributed approach to design ensures that managers deep within the organization are responsible for defining roles and aligning people with positions.

Build for the Future

BCG’s research reveals six key success factors and the steps companies need to take to drive innovation, gain competitive advantage, and build for the future.

Explore Our Insights in Organization Structure and Design

Meet Our Organization Design Consulting Team

These are a few of BCG’s experts from around the globe who lead our organization design consulting teams:

Managing Director and Senior Partner, Global Lead for People and Organization Efficiency and Effectiveness

Kevin Kelley

Managing Director and Senior Partner, Global Lead for People and Organization Efficiency and Effectiveness
Dallas

Managing Director & Partner

Nina Kataeva

Managing Director & Partner
Vienna

Managing Director & Senior Partner

Andrew Toma

Managing Director & Senior Partner
Miami

Managing Director & Senior Partner

Fang Ruan (阮芳)

Managing Director & Senior Partner
Hong Kong

Managing Director & Senior Partner

Emmanuel Sissimatos

Managing Director & Senior Partner
Düsseldorf

Managing Director & Partner

Jens Jahn

Managing Director & Partner
Stuttgart

Managing Director & Partner

Travis Meyer

Managing Director & Partner
Chicago

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