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Pierre Mercier is global leader of Boston Consulting Group’s retail supply chain topic and a member of the firm’s Operations and Consumer practices.

Since joining BCG in 2001, Pierre has worked extensively on supply chain strategy, design, and transformation. He has led numerous supply chain performance improvement and transformation efforts in conjunction with postmerger integrations.

Pierre has also headed a wide range of projects on strategy development and implementation, as well as operational transformation for leading multinationals and retailers across sectors in Europe, North and South America, and Asia. His experience includes engagements related to acquisition and portfolio strategy, due diligence, go-to-market and channel strategies, and sales force effectiveness.

Pierre is also an integral part of the firm's Operations Center in London, one of ten global operations centers that serve as hubs for comprehensive operations support and offer tailored, fully integrated solutions to optimize operations for long-term success.

Pierre holds the American Production and Inventory Control Society’s certificate in supply chain management. Before joining BCG, he worked with Mitchell Madison Group and Deloitte Consulting.

AREAS OF EXPERTISE

EDUCATION

  • MBA, HEC Paris School of Management

Publications and Videos

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Today’s Supply-Chain Fluctuations Require Systemic Solutions

To fight the wild swings in supply & demand unleashed by the pandemic, companies need to adjust — rather than abandon — their just-in-time inventory management system.
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Reset Your CPG Portfolio for Growth Now

It's time to review the dramatic changes inspired by the pandemic—and lock in the ones that will help your company grow.
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Is Your Supply Chain Planning Ready for Digital?

Not if the underlying process is broken. To realize the promise of new technologies, you must first step back to identify and fill capability gaps.
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To Reset Operations, Grocers Should Start with the Customer

A customer-centric transformation can help grocers cut waste by up to 30%, freeing resources for reinvestment in price, service, customer experience, and other competitive advantages.
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How Companies in China Blend Digital and Physical Commerce

Digital technology offers direct customer engagement, yet 85% of all sales still happen in stores. Some retailers are figuring out how to capture the best of both worlds.
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What China Reveals About the Future of Innovation

An approach that uses digital technology to better understand customers’ needs relies on e-commerce platforms to get new products into the market quickly.
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The Chinese Consumer’s Online Journey from Discovery to Purchase

Online shopping in China is a chaotic yet seamless adventure—one that blurs the lines between entertainment and e-commerce.
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What China Reveals About the Future of Shopping

In collaboration with Alibaba, BCG explores how China's strikingly distinctive e-commerce landscape and online behaviors offer a window into the future of shopping—and valuable insights for companies around the world.
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In Omnichannel Retail, It’s Still About Detail

Consumers’ growing preference for “click and collect” shopping is putting a premium on the speed, accuracy, and reliability of retailers’ supply chains and in-store processes.
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Adaptive Supply Chains

No company can succeed in today’s volatile environment without a supply chain that can withstand disruptive forces and stay closely aligned with overall business strategy.
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Retailer-Supplier Collaboration in the Supply Chain

Lessons drawn from the way retailers collaborate with private-label manufacturers can be applied to other supplier relationships. Here’s how to make these partnerships work.
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The New, Customer-Centric Retail Model

Forward-looking retailers are segmenting consumers on the basis of their shopping habits and spending levels, and hardwiring their organizations to meet the needs of their highest-value customers.