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Vikash Jain is a senior leader in Boston Consulting Group's global Technology practice and also leads BCG’s IT services and business process outsourcing (BPO) work in North America.

Vikash has extensive experience working in the technology space, especially in IT and IT enabled services (IT/ITeS), including BPO, customer experience, and engineering services. Vikash is BCG’s leading expert in the sector having worked with clients across Asia, Europe, and North America on a range of topics. His expertise includes strategy, growth, and large scale transformations in the areas of go-to-market, operation and delivery, organization, and operating model. Many of these transformations having been necessitated by the changing paradigm of digital, next-gen technology, automation, and analytics.

Vikash also has deep expertise in the topic of sourcing, having seen the outsourcing and offshoring space from all vantage points. He advises clients on large transformative operating model redesign initiatives that incorporate making strategic sourcing choices, including build or partner for value and impact . He works with financial sponsors in providing strategic advice on assets as well as working with management teams in transformation and value creation journeys for the portfolio companies.

Vikash is also actively engaged with the technology industry more directly, working with software, SaaS, and digital natives/growth tech firms on a range of topics including growth, transition to SaaS, and performance improvement. He has also worked with several leading media clients on topics including growth, analytics, and post-merger integrations.

Vikash works at an industry level within the technology industry and analyst community, and has worked closely with industry bodies on a wide range of industry-level initiatives. He has co-authored several reports on industry critical topics.

Prior to joining BCG, Vikash was a Partner with Everest Group, and a Strategy Consultant at Accenture. He started his career with Standard Chartered Grindlays in the foreign exchange markets.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Indian Institute of Management, Calcutta
  • Bachelor's in Mechanical Engineering, Indian Institute of Technology, Kharagpur

Publications and Videos

CXM’s Coming of Age: Skin in the Game Taking Centerstage

BCG’s Vikash Jain and ResultsCX’s CEO Rajesh Subramaniam share perspectives on what it takes for CXM providers today to get the best out of a value-based model.

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Architects of Change: Generative AI’s Role in Revolutionizing IT Services

The report examines Generative AI's impact on IT services and BPM players, discussing disruption, job changes, process shifts, and suggested actions for industry adaptation.
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CXM’s Coming of Age: “Skin in the Game” Taking Center Stage

BCG and ResultsCX come together to explore what it takes Customer Experience (CX) players to get a seat at the table and stay relevant in this ever-changing economic & technological environment.
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GenAI & Its Potential Implications on IT Services and BPM Players: An Opening Perspective

From fire to AI, history has witnessed transformative technology disruptions. As Generative AI emerges, it poses challenges & opportunities for IT services & BPM players but demands proactive strategies for success.
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Sandboxing into the Future: Decoding Technology's Biggest Bets

NASSCOM and BCG collaborate to unveil the disruptive technologies that are likely to emerge as the winner in the rapidly evolving tech landscape, and potentially deliver disproportionate growth for the technology industry.
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Drive Margin Improvements with Effective Contract Management

In this report, BCG – in collaboration with Icertis – reveals how contract management solutions have the potential to prevent significant margin reduction.
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Future of Work: Implications for India’s Tech Industry

The report highlights the challenges that the new future of the work paradigm is likely to engender and calls attention to the measures that Technology Services companies are taking to shape the industry's future.
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The Next “Digital”: Unlocking $50 Billion Green Tech Opportunity

Green-Tech growth is driven by the growing adoption of sustainability—driven business model transformation—across sectors building up a vast opportunity of US$45-55 Billion every year, and expected to grow at 25-30% annually over the next five years. BCG’s in-depth survey, involving 850+ CxOs from varied industries, followed by in-depth interviews, evaluates the opportunity for growth in the Green-Tech industry.
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Mobile Gaming: India's $5B+ Market Opportunity

The report published in collaboration with Sequoia Capital assesses the current mobile gaming market in India and its prospects for expansion in this report. It also dives deep into the evolution of the mobile gaming industry in India across genre, engagement, and monetization dimensions and highlights how India is emerging as an investment and a talent hub for gaming.
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Measure To Grow: Drive double-digit growth by measuring marketing right

Digital is the fastest-growing marketing channel in India, however, marketing measurement capabilities and approach have not kept pace. This report brings forth an industry consensus on unlocking exponential growth through optimal marketing measurement and provides a five step guide for organizations to accelerate their measurement journey to unlock growth.
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‘The Next Big Leap’ Towards ESG Maturity in Tech Sector

A comprehensive and mature ESG strategy can unlock significant value. The focus of this joint report with NASSCOM sensitizes the technology sector on the material ESG topics for the industry. It lays out nine material topics across environmental, social, and governance that technology companies can use to formulate their respective ESG strategies. The report also lays out a five-point maturity framework that will enable CXOs to analyze their current position and provide actionable steps to dynamically evolve in this fast-evolving topic
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Unlocking the Potential of the Gig Economy in India

The report published in collaboration with Michael & Susan Dell Foundation (MSDF), outlines a roadmap to unlocking India’s gig economy at-scale and explores in-depth the roles that entrepreneurs, investors, non-governmental organizations, and policymakers must play to create an ecosystem that is vibrant, flexible, and inclusive of all workers.