Transforming an Energy Retailer to Thrive in the Energy Transition
Discover how BCG helped Ergon Retail, an Australian utility, transform its business to improve employee engagement, boost customer happiness, and thrive in the energy transition.
By developing the gas and power networks and generation needed for a greener world, power and utilities companies stand on the energy transition’s front line. BCG’s utilities consulting team enables players to navigate the future with confidence.
Playing in the power and utilities arena has never been more challenging—or more important. Today’s utilities must drive the uptake of renewable energy sources, enable behind-the-meter systems, leverage digital technologies, and grapple with climate events—while still meeting their regulatory obligations. Our gas and electric power consulting team helps players find a path through these challenges—and any others the future may hold.
At BCG, we use our deep commercial, technical, and regulatory expertise to support a broad range of companies, advising both regulated and unregulated power and gas players worldwide on their transmission and distribution, generation, and retail businesses.
Our power and utilities consulting team enables companies to set a strategic direction and drive toward a net zero future. In addition to advising on strategy, we help our clients build new capabilities, such as flexibility management, and solve difficult operational issues, such as delivering massive capital projects in a supply chain-constrained environment. We also support their engagement with governments and regulators on market design and regulatory reviews.
Discover how BCG helped Ergon Retail, an Australian utility, transform its business to improve employee engagement, boost customer happiness, and thrive in the energy transition.
BCG helped E.ON reshape its core business into a powerful tool capable of addressing the challenges facing the power and utilities industry, such as how to mitigate climate change.
The Rotterdam-based energy company aims for carbon neutrality by 2035. Learn about their “One Planet” plan—and why it’s so important to act now on climate change.
This comprehensive solution enhances asset management for power and utilities players by using AI to improve maintenance strategies, prioritize work orders, and predict equipment failures. It includes risk-based decision-making, intelligent scheduling, and seamless execution through mobile apps, thereby reducing manual tasks. The approach goes beyond predictive maintenance, optimizing efficiency and reliability across asset management processes.
Through AI, Deep Customer Engagement AI helps utilities optimize customer management by delivering the most impactful sales actions at the best times using the best channels. Doing so enables companies to increase customer acquisition, reduce churn, and enhance per-account value.
A single platform, Networks.AI brings together BCG’s digital tools for addressing myriad grid-related challenges at scale, whether it’s planning power transmission and distribution networks, prioritizing asset control centers and investments, enhancing field force productivity, or improving customer support and management. It also helps players create rapid business impact once they’ve selected the right tool.
BCG’s Rebecca Fitz discusses how the energy sector’s top performers are creating value by selectively pursuing deals that strategically align with their portfolio and capital objectives.
Achieving net zero will require driving an energy transition with unprecedented speed. That transition promises to have far-reaching implications.
Geopolitical uncertainty and market volatility are pressing concerns for business leaders. But with the future of the planet at stake, climate action must remain a top priority.
Forward-looking players are changing the way they purchase renewable power. Other companies should follow their lead.
BCG’s power and utilities consulting team helps clients navigate today’s energy landscape through our deep expertise in both power networks and the transmission and distribution of electricity. The following are some of our experts in power and utilities: