Digital Government

BCG’s Center for Digital Government partners with leaders in government and society to unlock the potential of digital, data, and technologies to transform the public sector and deliver better outcomes for citizens.

digital government
Future-focused governments must embrace and adopt digital transformations in order to thrive. BCG’s deep expertise in  artificial intelligence,  quantum computing,  blockchain, data science,  agile, human-centered design, IT architecture, and digital product and service innovation enables governments to meet their public sector digitization challenges head-on.

We help government agencies work in new ways, use data to optimize policy development and service delivery, build end-to-end digital journeys for citizens, and design digital services for governments of the future.

Our Digital Services for Governments

  • Digital Strategy Roadmaps. Together with governments, we develop holistic action plans to accelerate their digital transformation, including building employee capabilities in business and technology, reorganizing government around citizens’ needs, and deploying technology.  
  • Digital Products and Services. Designing, delivering, and deploying working digital products and services—at speed and at scale, and based on customer journeys. Our approach reduces unnecessary complexity often found in government interactions, and better meets citizens’ needs.  
  • Technology Transformation. We build world-class IT services and help governments treat data as an asset by transitioning to  digital and data platforms with modular cloud-based architectures. The result is increased flexibility, improved scalability, and a higher ROI.  
  • Digital Transformation. Transitioning to  agile-at-scale operating models and adopting agile practices lets governments speed up service delivery and innovate. In parallel, we support strategic workforce planning to build digital skills, strengthen cultures, and attract and retain digital talent.    
  • Value-based Policies and Services. To create value from data, we help governments build analytics capabilities; understand, test, and scale use cases; and ethically deploy new and emerging technologies. We leverage advanced data analytics,  artificial intelligence, and robotic process automation in our efforts.  
  • Cybersecurity and Digital Risk. Safeguarding national information by managing cybersecurity risks and buttressing capabilities is critical. We help evaluate the cybersecurity risk profile, assess the security posture, and design and deliver a holistic cybersecurity and digital risk program.
BCG’s Center for Digital Government is a multidisciplinary team of more than 120 experts who are passionate about digital government trends and creating value for citizens. Using data, technology, and people strategy, we transform organizations and operations, unlocking the governments’ potential. Our independent perspective ensures a strong commitment to finding the right solution to maximize value creation for the government, its citizens, and its employees.
Center-for-Digital-Government-Image.jpg

BCG X: Our tech build and design division

Leading tech, AI, and digital capabilities to help governments reimagine the citizen experience, grow innovation capacity, and drive data-informed decisions and policies.

Our Insights on Government Digital Services

AI in the Public Sector

For more than ten years, BCG reports have analyzed the connection between a country’s sustainable economic growth and citizen well-being. This year, we explore how AI will affect economies worldwide.

Meet Our Federal Government Digital Strategy Experts

Managing Director & Senior Partner, Global Leader, Center for Digital Government, BCG X in Public Sector

Miguel Carrasco

Managing Director & Senior Partner, Global Leader, Center for Digital Government, BCG X in Public Sector
Sydney

Partner & Associate Director, Emerging Technologies

Grantly Mailes

Partner & Associate Director, Emerging Technologies
Melbourne

Managing Director & Partner

Greg Boison

Managing Director & Partner
Washington, DC

Managing Director & Partner

Simon Shenton

Managing Director & Partner
London

Managing Director & Partner

Kjetil Holgeid

Managing Director & Partner
Oslo

Explore Related Services