A Prescription for Better Performance: Engaging Employees at VA Medical Centers

How does employee engagement affect agency performance in the federal government? That’s what the Partnership for Public Service and Boston Consulting Group set out to understand in our latest issue brief, “A Prescription for Better Performance: Engaging Employees at VA Medical Centers.” Our analysis of data over a three-year period from nearly 150 medical centers operated by the Department of Veterans Affairs found that centers with stronger employee engagement had higher patient satisfaction, better call center performance and lower turnover among registered nurses.