Data Intelligence AI by BCG X
Lighthouse, BCG’s high-frequency data and analytics platform, allows companies to understand rapid shifts in demand, enabling dynamic planning and resource allocation during uncertain times.
LEARN MOREBCG and Google Cloud
BCG and Google Cloud partner to accelerate our clients’ most ambitious digital and GenAI transformations. With a focus on leveraging leading-edge cloud and AI capabilities, we help leaders accelerate innovation and impact at scale.
With the rapid growth of cloud and GenAI, organizations are looking to apply breakthrough technologies to their business in a comprehensive, sustainable manner that fosters true organizational change and growth. Bringing together BCG's deep expertise in GenAI and transformation strategy with Google Cloud's infrastructure, platforms, solutions, and analytics, our partnership maximizes the value our clients achieve from their technology investments.
This partnership enables organizations across a wide range of industries—from financial services to automotive to telco—to build capabilities in GenAI, cloud computing, cybersecurity, and more. Our joint expertise in AI, data and analytics, and innovation allows us to translate critical business priorities into effective strategy, design, and implementation programs that create competitive advantage.
Our Clients’ Success with BCG and Google Cloud
A national telco was receiving 5 to 10 million calls annually and needed to reduce the volume of calls and improve the overall customer experience. BCG, in collaboration with Google Cloud, implemented a GenAI model that tracked and analyzed the reason for every call. Over three years, the company reduced its call volume by 50% to 70% while significantly reducing costs.
A leading insurance company in India wanted to build a salesforce effectiveness tool to improve the effectiveness of its insurance advisors. BCG helped the company design and build a unique insurance app that empowered its advisors at every stage of their work, from initial onboarding to measuring progress against targets, working closely with Google Cloud to deploy and scale the solution.
A major US health system wanted to create a next-generation system that would help patients find care, manage their care journey, and pay for care—seamlessly. BCG and the health system created a unified, personalized, and seamless digital platform leveraging Google Cloud’s technology that allowed the client to improve the end-to-end patient journey, reduce operational costs, and achieve cumulative revenue growth of more than $100 million in four years.
BCG’s Strategic Partnership with Mandiant
BCG's partnership with Mandiant, a cybersecurity division within Google Cloud, helps our clients build cyber resilience and respond more quickly to threats. Through this collaboration, we minimize our clients’ vulnerability to cyber attacks, offer technical and strategic guidance during an incident, and strengthen cyber capabilities to protect the business from future threats.
Explore Our Solutions
Deep Customer Engagement AI by BCG X
By integrating artificial intelligence into every customer interaction and delivering real-time, AI-driven recommendations at scale, DEEP AI allows companies to extract up to 40% more lifetime value from their client portfolios.
LEARN MOREFabriq Personalization AI by BCG X
Fabriq by BCG speeds marketing transformations by injecting automation, templatization, and precision targeting into existing marketing tech and processes—ultimately both scaling and hyperpersonalizing campaign execution.
LEARN MOREConversational Commerce
Conversational Commerce is a collaboration between BCG and Google Cloud built to enhance customer engagement and experience, provide personalized interactions, and streamline sales and support processes.
BCG and Google Cloud on the Ground
BCG and Google Cloud experts collaborate at events to engage with global leaders on the future of GenAI, cybersecurity, and cloud innovations.
Strengthening Cybersecurity with GenAI
At Google Cloud Next 2024, BCG's Colin Troha and Mandiant Consulting's Jurgen Kutscher discuss how GenAI can be used to protect organizations against cyber attacks and the reasons why BCG and Mandiant have forged a strategic partnership.
Making GenAI Work for Your Workforce and Customers
At Google Cloud Next 2024, BCG’s Djon Kleine and Google Cloud’s Carrie Tharp explore how leading organizations are powering transformative change with GenAI and the practical steps businesses can take to achieve outcomes at scale.
BCG at Google Cloud Next
BCG joined leading industry innovators at Google Cloud Next '24 to discuss the cloud, generative AI (Gen AI), cybersecurity and other critical topics.
Our Latest Insights
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Any Company Can Become a Resilient Data Champion
Data champions have outperformed laggard peers across major indicators such as revenue growth, sustainability, lead times, and employee attrition—a performance gap that is expected to widen.
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The Chatbot Is Dead—Long Live the Chatbot
Generative AI can transform online chat sessions into something more real—known as “conversational commerce”—so retailers can reduce the necessity for support by people.
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Cloud Transformation, Without the Risk
Our de-risking framework can help you avoid the potential business and technology hazards on the road to a successful cloud migration.
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Accelerating AI-Driven Marketing Maturity
To advance their marketing maturity, brands must embed data, conduct full-funnel marketing planning, and deliver technology-enhanced consumer experiences daily.
Meet Our Leadership Team
Djon Kleine
Managing Director & Partner
San Francisco - Bay Area
