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Andrew Toma is a leader of the People & Organization practice and a member of the Financial Institutions practice at The Boston Consulting Group.

Since joining BCG in 2001, Andrew has advised on more than 50 major reorganization efforts, including large-scale enterprise organization redesigns, transforming corporate functions and building shared-service organizations. He has acquired deep expertise in payments in his work with financial clients.

Through his organization work, Andrew has helped develop BCG’s methodologies to support organization redesign projects, includingOrgBuilder by BCG X, a proprietary tool to manage data-intensive efforts.

Before joining BCG, Andrew worked as an investment-banking analyst at Salomon Smith Barney.

AREAS OF EXPERTISE

EDUCATION


  • MBA, Harvard Business School
  • BA, economics, cum laude, Columbia University

Publications and Videos

Platforms! Why Now?

Platforms! Why Now?

Rather than attempting once again to optimize the matrix, companies are looking for new organizational solutions.
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For Global Business Services, Generative AI Creates Four Big Opportunities

With generative AI, global business services units such as HR and legal have a unique opportunity to outgrow the standard transactional focus and deliver real value to the organization.
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Shared Services Can Ignite Transformation in Government

Leaders at federal, state, and local levels can overcome government’s unique obstacles and reap the benefits of achieving their shared-services objectives.
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Clarifying Decision Rights with the OVIS Framework

Organizations can improve their agility and efficiency by making it clear which stakeholders own, veto, influence, and support crucial decisions.
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Rethink Support Functions to Lead Through Tough Times

Excellent functional level strategies can yield cost savings, offer greater customer satisfaction, provide a more responsive platform for driving transformation—and sharpen your company’s competitive edge.
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A New Operating Model for Digital Support Functions

Deploying digital at scale requires establishing global process owners, centers of excellence, and a customer- and business-centric culture.
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Order-to-Cash Platforms Are the Future

A platform approach to O2C optimization can turn an administrative process into a business driver.
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An Agile Approach to Digitizing Support Functions

Technology moves too fast for a traditional IT transformation. With agile, companies can begin seeing results in months.
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The Power of Distributed Organization Design

BCG’s proprietary OrgBuilder tool lets companies rapidly achieve design and talent objectives by mobilizing and synchronizing the actions of thousands of individuals throughout the enterprise.
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Digital Tech Is Only Part of the Solution for Support Functions

Investments in new technology yield results only for companies that reassess, rethink, and restructure the way they work.
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Unlocking Value Through Digital Support Functions

Technology is more than just a way to cut costs. It helps support functions deliver better internal customer service and enables business units to “work smarter.”
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Dynamic, Bionic and User-Centric: Platforms Are The New Shared Services

Platforms are the new shared services, allowing companies to focus on user centricity and reimagine tradeoffs between scale and customization, and the time is now to start building them.