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Bodo von Hülsen began his career with Boston Consulting Group in 2015. He is a core member of the firm's Insurance and Operations practices, focusing on smart operations and digital transformations, and heads Agile@Scale in Insurance for the firm. An expert in digitization, Bodo has led many projects covering digital transformations, the implications of a digitized workforce, and E2E digital customer journeys, among others.

Bodo is a member of BCG’s Digital Insurance team, under whose auspices he has developed products and intellectual property in parallel with his casework.

Before joining the firm, Bodo was Deputy Head of Strategy at COFRA Holding, and a principal at Bain & Company, as well as having worked as a director in client services and operations at AXA Germany.

AREAS OF EXPERTISE

EDUCATION

  • Master of International Economics and International Relations, SAIS, Johns Hopkins University
  • Master of Laws, Rupprecht-Karls University, Humboldt University

Publications and Videos

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The Future of Customer Service Is Fast, Lean, and Agile

Agile operating principles can improve the customer experience while lowering costs and reducing resolution time.
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Embracing the Human Side of the Bionic Insurer

Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.
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When Will Insurers Go Agile?

Only a few insurers are positioning themselves for agile at scale. The rest risk being left behind.
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Start, Enable, and Scale Digital Transformation in Insurance

Successful digital transformations in the insurance industry are often easier said than done. Learn how to start, enable, and scale digital transformation in the insurance industry from BCG’s digital insurance experts.
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Digitizing Customer Journeys and the New Insurance IT Model

The flaw in insurers’ attempts to digitize is that they try to apply new technologies to existing products and processes while customers expect convenient digital solutions.