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Jerry Ronaghan is COO of BCG X design in North America and member of the global leadership team at BCG X design. BCG X is Boston Consulting Group’s tech build and design division.

Jerry’s current focus areas are customer experience (CX)—specifically the integration of design and product development into large-scale customer experience transformations, building out BCG X’s global design practice, and demand-driven innovation—enabling customers to activate and future-proof product development to capture shifts in market demand. He has significant expertise in digital transformation, customer experience, new product development, human-centered design, and digital marketing.

Prior to coming to the firm, Jerry was SVP of Agency & AdTech at Datasift (Acquired by Meltwater,) SVP/Co-founder of Dun & Bradstreet Audience Solutions, and several senior positions at Dun & Bradstreet, most recently SVP of Product Innovation.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Marketing, Fordham University
  • BA, English, Fordham University
  • Le Grand Diplôme, French Culinary Institute, New York

Publications and Videos

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Designing Generative AI Products That Users Will Love

Compared to other technologies, people interact with generative AI in new ways. We outline a design framework and testing methodology to help optimize the user experience.
The Importance of Being Equitable in Product Design - Rectangle

The Importance of Being Equitable in Product Design

Equitable products, built on the concept of human-centered design, increase value by providing a better customer experience and solidifying brand trust.