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Kyle Ruttan is a core member of Boston Consulting Group’s Technology, Media & Telecommunications practice. He supports telecom operators in Canada and the US on a variety of topics, with a recent focus on customer service/call center, future of work, and applying advanced analytics and big data to problems such as retention, upsell/cross-sell and revenue growth, and organizational transformation. Kyle’s recent engagements have covered operating model and ways of working, as well as operational areas such as field force optimization, AI in call center operations, applying AI to revenue growth and cost optimization, and AI at scale in telecommunications.

Kyle is committed to helping leading companies transform their operating models by applying AI, advanced data and analytics, and digital technologies to drive better customer experience, revenue performance, productivity, and flexibility in operations.

AREAS OF EXPERTISE

EDUCATION

  • BEng, integrated engineering, Western University
  • BA, honors, business administration and management, Ivey Business School, University of Western Ontario

Publications and Videos

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Please Hold For Intelligent Customer Service

If major organizations are integrating AI solutions and cloud-first solutions into their contact centers, why have they been unable to make it work when presented with their greatest opportunity to create a competitive advantage?