Vishal Jalan is a core member of Boston Consulting Group’s Technology, Media & Telecommunications (TMT) practice in India. He has more than 15 years of experience and has worked with numerous TMT clients around the globe. Since joining BCG in 2016, Vishal has worked for technology clients in many countries, focusing primarily on IT services and business process outsourcing (BPO) companies. He has also worked with large telecom companies and mobile virtual network operators (MVNOs) in both developed and emerging markets.

Vishal has led multiple large-scale cost transformation programs focusing on operating model, productivity improvement, automation, offshoring and set up of shared service centers, and organization optimization. His experience includes defining growth strategies for companies as they venture into new adjacent and non-core segments. He has also worked on accelerating revenue through sales transformation, offering revamp, and higher customer retention and cross-sell.

Prior to joining BCG, Vishal worked for over five years at Monitor Deloitte in the US, where he consulted for some of the largest telecom and technology companies in the world.