新興市場の顧客データ

顧客の行動は急速に変化しています。顧客は誰なのか、そして顧客は何を望んでいるのかを理解することは、特に 新興市場において、成功する事業を構築するためのカギとなります。BCG顧客インサイトセンターの独自の顧客データは、世界中の企業にとっての将来の成長に関する優れた情報源です。

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Having access to customer insights and analytics in emerging markets can greatly assist growing companies. We work with our clients to build a unique advantage in traditionally “data dark” environments, regions where incisive customer data is scarce. Even in areas where data is available, it’s not structured in a way that offers any meaningful value.

Our unique advantage comes from our ability to understand what the data means—by curating, merging, and modeling our proprietary customer databases, traditional primary research, emerging digital listening technologies, and syndicated sources. But access is only half the battle. The other half is understanding what this data means—and how it can shape a go-to-market strategy and help drive the business. Our customer insight consultants help companies on both fronts.

Our Approach to Customer Data and Customer Analytics

Many companies today are not well positioned to capture the growth potential in the parts of the world where data has been hard to come by. We have global market consultants on the ground in China, India, Africa, and elsewhere—dedicated customer data insight teams uncovering a wealth of targeted data and deriving insights and strategic actions based on what we find, ensuring value generation and impact. BCG’s Center for Customer Insight has extensive databases about consumers in over 35 markets, representing a combined population of more than 4 billion.

Customer Data in Emerging Markets

Our Work with Clients on Customer Data in Emerging Markets

India. The Center for Customer Insight’s extensive micromarket data covering demographic, economic, and point-of-interest data—not easily available—helped a global mobile-device company with its retail footprint strategy.
China. Our unique consumer research approach and proprietary database helped a fast-food giant assess city potential at a granular level so that it could understand and devise a low-tier market strategy in China.
Brazil. The Center for Customer Insight’s customer-centric approach helped give an insurance client a new perspective and consumer understanding, driving powerful impact in Brazil. Revenue in life insurance grew by about three times over four years, and the company devised a strategy to climb four positions in Brazil’s ranking of individual life-insurance market share.

Explore Our Insights on Customer Data in Emerging Markets

新興市場の顧客データ エキスパート

Managing Director & Partner; Global Leader, Center for Customer Insight

Lauren Taylor

Managing Director & Partner; Global Leader, Center for Customer Insight
Dallas

Partner and Director

Kanika Sanghi

Partner and Director
Mumbai - Nariman Point

Managing Director & Partner

Cinthia Chen

Managing Director & Partner
Hong Kong

Partner & Associate Director

Ankur Jain

Partner & Associate Director
New Delhi

Managing Director & Partner

Prashant Choudhary

Managing Director & Partner
Singapore

Managing Director & Partner

Candice Mascarello

Managing Director & Partner
Rio de Janeiro

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