Do You Know What You Think You Know?
BCG’s new tool—the Insurance Excellence Benchmark—aids insurance companies in becoming more efficient, digitally ready, and customer centric.
Insurance Excellence Benchmark
Powerful forces are reshaping the insurance industry—increased competition, challenging capital markets, regulation complexity, and customer demand for better service, more products, and deeper experience. Today’s insurance companies must maximize operational efficiency in order to boost productivity, protect profitability, and maintain market share.
BCG's insurance excellence benchmark is a powerful tool that enables companies to assess their performance and compare it with that of competitors and other relevant groups. Armed with insights gained from this tool, insurers can pinpoint the gaps in their performance and close them with targeted solutions that will leave them with a lasting competitive edge.
Insurance Excellence Benchmark: Helping Insurance Companies Thrive
Read More About BCG’s Insurance Excellence Benchmark
Productivity in the Insurance Industry
Insurance companies are fighting to increase productivity in our new digital age. What factors are preventing their success?
IT Investment in the Insurance Industry
Insurance companies must focus on digitizing their businesses—and creating a more advanced, customer-forward experience.
Seeing the Customer Experience as Your Customer Sees It
Insurers must shift their entire perspective to properly anticipate the needs of their customers. Specificity is key.