BCG's Christopher Freese explains the nuances of embedded insurance. The digital world is disrupting previous insurance relationships to offer big changes through ever-increasing convenience.
To adapt, both retail and commercial insurers must:
- Rethink their value propositions and improve the customer journey by offering more personalized products and reinventing distribution.
- Operate efficiently to minimize costs and maximize margins.
- Form new partnership ecosystems.
- Adopt digitization—including artificial intelligence (AI), smart operations, and advanced analytics—and combine human creativity and expertise with the power of technology to build for the future.
Our Approach to the P&C Insurance Market
Our property and casualty insurance consulting team helps P&C insurers transform and work more efficiently to reduce costs and improve the value they deliver to customers and shareholders. We do this by:
- Identifying the strategies, partnership agreements, technology investments, and M&A deals that spark growth
- Working with clients across the insurance value chain, including product development, sales, underwriting, claims, payments, and customer service
- Combining digital transformation expertise with knowledge of strategic workforce planning to help clients adopt agile at scale and future-proof their workforces
Our approach to P&C insurance consulting is built on our understanding of the non-life-insurance business. That comprehension was developed in part through our work with some of the world’s preeminent insurance players, our knowledge of industry sectors and regional markets, and our partnerships with leading clients through enterprise-wide transformations. BCG senior consultants with deep industry experience, including experts who previously worked for top P&C insurance companies, also contribute to our insight.
We combine our P&C insurance consulting capabilities with a set of proprietary tools.
BCGの&損害保険ツール
BCGの
保険業界に関する広範な経験に基づいて開発された9つのレバーは、保険会社がデジタル成熟度におけるギャップを解消して顧客により優れたサービスを提供するうえで重要です。
BCGの損害保険業界のコンサルタントは
トランスフォーメーションのエキスパートと連携し、縮小する市場を勝者として切り抜ける上で企業が必要とする短期的なインパクト創出と長期的なトランスフォーメーションの双方を支援します。
BCGの
インシュランスエクセレンス・ベンチマークは、顧客中心主義やデジタル化など、カギとなる要素に沿って自社のパフォーマンスを評価できるツールです。さまざまなデータを活用し、保険会社が競合上のギャップを特定して解消する上で有用なツールです。
デジタルアクセラレーション・インデックスは、強みと弱みの分析により、保険会社の改善すべき領域の優先順位付けとデジタルイノベーションの加速を後押しします。
Our Latest Thinking on Property and Casualty Insurance
Video
2020年7月14日
What Embedded Insurance Means For the P&C Insurance Market
Article
2022年9月2日
Disaggregating companies’ total shareholder return is telling. Profitable growth is essential to sustaining long-term value creation because it contributes to each component of TSR.
US P&C insurers have performed well compared to their international counterparts. However, outperformance in the current macroeconomic environment demands a laser focus on profitable growth.
Article
2021年10月4日
Connected devices are becoming ubiquitous in the industry. It’s time for commercial property and casualty insurers to seize this opportunity.
Article
2020年5月29日
The COVID-19 pandemic—along with the new reality taking shape because of it—has created a clear mandate for insurers: deal with the rigors of the present and the near future while starting to prepare for challenges and opportunities over the longer term.
