Financial Times
In the Financial Times, BCG’s Martin Reeves emphasizes that businesses should take time to learn from both success and failure in an organizational crisis. While failure offers the chance to recalibrate and learn from mistakes, ego or embarrassment may prevent business leaders from adequately analyzing the specifics of what has gone wrong. To improve resilience, empirical evidence should be reviewed to determine how well a company responded to the initial crisis, and which organizational structures and capabilities proved a help or hindrance in the recovery, Reeves says.