Forbes
In his guest column for Forbes, BCG’s Grant Freeland writes that leaders should be professional and compassionate during a crisis. He cites an article by BCG’s Ben Horner which discusses the importance of offering mental health initiatives to workers. Freeland relays that during stressful times, “one of the best things we can do to help colleagues and customers is to listen, assure them they’re not in this alone, and let them know you care.”