Forbes
Writing in Forbes, BCG’s Deborah Lovich discusses the characteristics that employees look for in their leaders. A joint survey from BCG and BVA Group assessed the importance of three different types of leadership qualities—“head” qualities like creativity and vision, “hand” qualities like courage and resilience, and “heart” qualities like empathy and recognition. Though “head” and “hand” are integral to a leader’s success, the research indicates that employees are largely looking for “heart.” To ensure employee satisfaction and drive performance, Lovich advises executives to lead with their hearts.