The $180 billion US auto insurance market faces a growing wave of digitally adept customers who switch insurers faster and are more costly and complex to serve.
Facing a glut of brick-and-mortar stores in many cities, leading brands are easing up on new locations. While still keeping multiple stores in traditional luxury shopping hubs, they may opt to increase e-commerce sales elsewhere.
Five demographic, social, and technological trends make China’s consumer market one of the world’s greatest growth opportunities—now and in the years ahead.
