Next Gen Vendor Management to Unlock Competitive Value?

The pandemic and other recent events have underlined the importance of building a next-gen vendor management office. A VMO must have the talent to respond to modern requirements; it must work on the digital identity of its own department by developing a close circle of external partners who can recommend new solutions to meet the client’s requirements; it must continue the control and governance of the operational and financial performance of vendors; and it must continue innovating in reaction to a change in consumer behavior.

Linking vendor governance and behavioral metrics to those KPIs that drive the success of your business will help the company keep up with the rapid pace of digital transformation.