How Agile Is Taking Mastercard to the Next Level

Payments giant Mastercard is in the middle of a broad effort to scale agile across the organization. As part of that initiative, the company recently took an agile approach to product development and was rewarded with a host of benefits, including material improvements in speed to market and product fit and measurable gains in efficiency.

In this interview, Mastercard’s James Anderson, the executive vice president of global commercial and B2B solutions, discusses several aspects of the initiative. He explains why, as the leader of the effort, he believed an agile approach was appropriate, and he identifies the specific management challenges that the team faced. He also describes the types of projects that agile is most suited for and the factors that executives should consider if they are contemplating scaling new ways of working.