Tech Services: Movers and Shakers of Today and Future Bets

This report delves into the ITeS industry, which despite being an overall predictable and modest growth sector, has seen pivotal innovations each decade. Starting with the digital revolution of the early 2000s, followed by the adoption of cloud-native platforms in the mid-2010s, and now the advancements driven by Gen AI and large language models (LLMs), the industry has continually transformed. In these periods of evolution, certain stand-out performers have emerged, managing to outpace the traditional giants in the industry. This report dives deep into the metrics that highlight their success, both quantitative and qualitative. By analyzing these aspects, we uncover the secret sauce behind their remarkable success. The most recent movers and shakers of the industry have thrived by weaving Engineering R&D (ER&D) DNA into their core offerings, have adopted a full-cycle software development approach, focused on building marquee deep relationships, reimagined service delivery models, created aspirational workplaces for modern engineers and are actively embracing a proactive 'attack' mindset towards Gen AI. The report offers key learnings and insights from these movers and shakers and a call to action for businesses to navigate and thrive in this dynamic environment, rapidly evolving with the onset of Gen AI.