Although growth during the past three to five years has been solid thanks to LTL’s structural advantages, we expect that future growth will require investment in tools and technologies that increase the efficiency of existing networks to better serve customers. This is particularly necessary for regional carriers that don’t win on scale, but serve their geography through LTL services and thoughtful asset management.
Implications for Operators
LTL players can continue to drive revenue and margin growth—even in a challenging freight environment—by pursuing several initiatives:
- Strengthen the customer value proposition. To grow market share, LTL carriers should focus on strengthening their customer value proposition. This includes improving reliability and transparency with customers while maintaining competitive pricing. For example, LTL players should explore GenAI tools to enhance customer service and back-end operations (such as labor scheduling and equipment allocation), and invest in technology to drive real-time visibility and make transit information readily available to customers.
- Invest in dynamic pricing and improved accessorial surcharges. LTL players can use dynamic pricing to adjust prices in near real-time to improve profitability. Pricing should reflect available capacity, type of freight, lane competitive dynamics, time of day, day of week, and other factors. Meanwhile, LTLs can use accessorial pricing to provide high-quality service to shippers while also protecting margins. This requires a sophisticated understanding of the cost-to-serve for specific activities (such as home delivery) and the ability to precisely calculate appropriate surcharges.
- Target attractive new verticals. LTL players should develop a comprehensive view of the market to understand their starting point and to identify verticals with secular tailwinds and attractive margin potential that they can double-down on. Examples include cross-border LTL shipments, health care cargo, and expedited and priority shipments.
- Enhance safety with analytics. LTL carriers should leverage machine learning and advanced analytics to better understand factors that contribute to accident risk. This will help to reduce injuries and fatal accidents, while also lowering insurance costs and the likelihood of “nuclear verdicts” (adverse verdicts that lead to awards of damages in excess of $10 million), which are increasingly common in trucking. The opportunity here is not only to develop in-house solutions, but also to integrate them with commercially available technology.
Opportunities for Investors
LTL is a stable, high-margin business with promising potential for margin expansion and revenue growth. Investors have several options to gain exposure to LTL, depending on their risk appetite and strategic intent:
- Target niche subsegments. LTL has several subsegments for investors to explore. For example, expedited LTL offers access to a hub-and-spoke network focused on accelerated and priority freight. Regionally focused LTL players offer exposure to economic tailwinds within specific parts of the US market.
- Consolidate to create new at-scale players. LTL has not yet consolidated as much as other logistics sectors such as parcel and rail. Plenty of regional players and smaller national players are still operating. Ambitious investors could integrate several existing players to drive greater density, reduce underutilized capacity, and improve network efficiency.
- Enter LTL brokerage. Another option is to enter or deepen investment in LTL freight brokerage—the business of matching transportation demand with third-party LTL capacity. This asset-light activity could complement an existing freight brokerage business focused on segments such as FTL, intermodal, and heavy haul.
LTL’s significant structural advantages offer opportunities for operators to continue to press their advantage on several fronts—by strengthening the customer value proposition, investing in dynamic pricing, and targeting new verticals. The segment offers investors a range of possibilities, depending on their risk appetite, from tapping into niche subsegments to more aggressively rolling up regional and small players in order to create a new operator with greater scale.