Fortune
In a guest column for Fortune, BCG’s François Candelon, Michael Chu, Gaurav Jha, and Shervin Khodabandeh explain how AI can be used to create new key performance indicators (KPIs), prioritize the most relevant KPIs, and identify shared KPIs that improve organizational alignment. A joint survey by BCG and MIT Sloan Management Review found that 34% of surveyed organizations already use AI to create new KPIs, and 90% of those organizations said their KPIs have improved as a result. “AI seems likely to open up a new era of performance measurement—and new frontiers of business performance,” note the authors.