Through the Mobile Looking Glass

Alice never dreamed of a world like this. The numbers tell one part of the story. Some 80 percent of the world’s people have gained mobile access in less than two decades. Smartphones already account for almost 40 percent of global mobile-phone sales, and they are increasing fast. This year, mobile access will overtake fixed-line access as the world’s primary way of going online; four out of five broadband connections will be mobile by 2015. For a large and growing share of users around the world, the Internet will be an entirely mobile experience.

This isn’t your father’s Internet, however—or even your older brother’s or sister’s. The mobile experience is a whole new universe of connectivity that’s local (it’s always where you are), personal (tailored to your needs and preferences), social (all your friends are there as well)—and it’s always on. That four- (or seven- or ten-) inch screen is much more than a digital image: it’s a real-life window into an entire world that’s open 24/7/365, just waiting for its owner to climb through. Continuous access to information, communication, friends, and entertainment—among myriad other things—turns out to be as addictive as any opiate. Just like Alice peering into the world beyond the looking glass, everyone wants to check it out—continually.

Numerous factors are converging to give mobile the capabilities, scale, and reach achieved by few other technological advances. These include devices with computing power and memory that come close to rivaling desktop PCs; increasingly ubiquitous network coverage characterized by high-speed data connections and low network latency; ever-improving battery technology; the ability to apply “context”—location and social networks—to generate value; the proliferation of sensors in devices—for example, multiple cameras, GPS, and motion and temperature sensors; and all manner of wireless connectivity, including Wi-Fi, LTE, Bluetooth, and near field communications. That’s not to mention smartphone and tablet functionality akin to that of a Swiss army knife, and vibrant application-development ecosystems with large and growing user bases. In addition, “machine to machine” communications, including smart metering applications, the connected car, and the connected digital home, are being aggressively pursued by many of the world’s leading companies.

Combine these factors with two demographic realities, and the full scope of mobile’s impact begins to emerge. One demographic shift is the advent of a big new generation of consumers into the economies of the developed world: the 16- to 34-year-old Millennials, who outnumber the baby boomers and have a far greater degree of technical sophistication, appetite for consumption, and desire to be connected. Their primary experience with the Internet is mobile. The other demographic fact is that the vast majority of the world’s population lives in developing markets where the Internet is just taking hold and where the Internet experience is mostly mobile. As the next billion consumers come online, it will be through the screen of an Internet-enabled smartphone or feature phone.

The realization of this scale and reach is beginning to drive new waves of innovation in companies and economies around the world. There’s big money at stake. The aggregate Internet economy in the G-20 nations¹ 1 See <a href="/d/linkresolver/tcm8-100464" title="The Internet Economy in the G-20: The $4.2 Trillion Growth Opportunity"><em>The Internet Economy in the G-20: The $4.2 Trillion Growth Opportunity</em></a>, BCG report, March 2012. Notes: 1 See <a href="/d/linkresolver/tcm8-100464" title="The Internet Economy in the G-20: The $4.2 Trillion Growth Opportunity"><em>The Internet Economy in the G-20: The $4.2 Trillion Growth Opportunity</em></a>, BCG report, March 2012. will reach $4.2 trillion by 2016 and contribute 5.3 percent of GDP. An increasing share of this contribution will come from products and services accessed through mobile devices. The worldwide digital-services ecosystem alone will reach $1 trillion in revenues by 2015. (See Exhibit 1.)

All kinds of companies are participating—for example, mobile operators (seeking new sources of revenue as others plateau or decline), software developers (trying to create wealth through new applications and business models), and data and analytics companies (wanting to monetize data in new ways). The “mobile first” rallying cry has already become part of the corporate lexicon at tech giants as diverse as Google, Facebook, and IBM. It is no less relevant for those in other sectors of the economy or society. Players in traditional industries are also beginning to differentiate themselves by innovating and competing in the new mobile world. (See the sidebars on mobile’s impact in media, retail, education, and health care.)

As Alice discovered when she stepped through the looking glass, the world behind the digital screen is different. Most companies do not yet have all the capabilities they need to engage customers and employees. The first step is to assess their readiness by putting their businesses through a mobile health check, including a view of their ability to compete in the diverse mobile ecosystems taking root in different economies. Success will likely follow a very different path in Japan or China than in the United States. It almost certainly will in India or Africa.

This report explores mobile development in multiple regions and economic sectors. We argue that while none of us can say with specificity where mobile is going, the aggregate effect—technological, social, and economic—is such that companies and governments have no option but to embrace it. We offer some thoughts on how to go about doing so.