Here’s How Global Business Services Centres Drive Growth and Innovation

BCG’s Snehil Gambhir and Sreyssha George argue why GBS centers are today becoming more and more strategic in nature as parent organizations seek to leverage their position as hubs of innovation and world-class talent apart from their geographic advantage to establish competitive strategic advantage and business agility. Today, the GBS industry is moving rapidly away from their founding premise as vehicles of cost and profitability and evolving rapidly along the value creation curve to spur customer centricity, efficiency and impact; manage business critical processes; define the future of work; build capabilities in new-age technologies, and finally foster innovation.