![" "](https://web-assets.bcg.com/dims4/default/0d5a5f3/2147483647/strip/true/crop/1620x1620+630+0/resize/146x146!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F25%2F32%2F96e4ca444e7e863942f7eb33d6ad%2Ftrust-imperative-4-0-genai-the-trust-multiplier-for-government.jpg)
2024 Australia and New Zealand Report: Trust Imperative 4.0
GenAI: The Trust Multiplier for Government
BCG and Salesforce collaborated to understand citizens’ perceptions of digital government and artificial intelligence including GenAI, in Australia and New Zealand. We surveyed 4,800+ people and asked them about their expectations, usage and satisfaction with online government services; and attitudes towards using GenAI in government, trust in government to use AI responsibly; and the factors that might build or erode this trust.
Download the 2024 Australia and New Zealand Report
Download the 2024 Global Report