Why Inclusion Matters to Businesses in India

How can businesses be more inclusive and why is it important to be so in the first place? This is a question many CEOs are asking. When done right, inclusion can provide businesses with a competitive advantage, while advancing societies and the world.

To better understand inclusion and its business impact, BCG collaborated with ET Edge and conducted an in-depth survey of Indian businesses to understand the day-to-day realities of their inclusion practices. This 3-part report provides a roadmap for Indian businesses to advance inclusion within their organizations.

Part 1 covers the current state of inclusion among Indian businesses. Part 2 offers strategies for building inclusive organizations, while Part 3 focuses on designing inclusive products and services. Together, these three parts form a comprehensive guide that illustrates not only the ‘why’ but also the ‘how’ of becoming an inclusive business in India.

The authors would like to express their gratitude to Vishal Parwani, Mayank Kalia, and S Sriram for their valuable contributions to this report.

Part 1 - Current State of Inclusion Among Businesses In India
Part 2 - Building Inclusive Organizations
Part 3 - Designing Inclusive Products & Services