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New Horizons in Business Messaging: Pioneering Approaches for Mexican Businesses

Max Pulido Karen Lellouche Tordjman Huy Nguyen-Tuong Marco Casarin Kathleen Tandy

In the digital era, Mexican consumers increasingly choose messaging as their preferred mode of interaction with businesses, making effective business messaging a pivotal element for organizations aiming to captivate customers and enhance competitiveness.

What is the role of business messaging for Mexican companies, and what are the key success factors which can help Mexican businesses optimize their use of pure messaging?

Boston Consulting Group, in partnership with Meta, have conducted a comprehensive study to explore the business messaging landscape in Mexico. By uncovering the key drivers and barriers associated with the use of various messaging platforms, the report identifies best practices for their successful implementation and unpacks the indispensable role of business messaging in bridging meaningful connections between businesses and consumers.