Report
Value Creation Amid Turbulence
TMT companies have the opportunity to lead consumers, companies, and the public sector into an increasingly digital world.
The 2019 TMT Value Creators Report
How Winners Are Activating Digital and AI
Strong value creation in the TMT sector benefits the overall economy, as technology and digitization pervade even the most basic industries. Digitization is creating the same sort of fundamental shift that occurred a century ago with electrification, only exponentially faster.
Report
Despite a Volatile 2018, Tech Is Still Performing Strongly
The top ten value creators demonstrate the payoff from long-term strategies built around AI, the cloud, the Internet of Things, and software as a service.
Report
Winning in Media in the Digital Era
While the names may have changed, the top performers have figured out an old-media lesson: subscriptions and recurring revenues pay.
Report
Unlocking Value in Telecom
Despite the industry’s relatively weak performance, 15 of the 63 operators in our sample managed to generate double-digit annual returns.
Authors
Despite the industry’s relatively weak performance, 15 of the 63 operators in our sample managed to generate double-digit annual returns.
While the names may have changed, the top performers have figured out an old-media lesson: subscriptions and recurring revenues pay.
The top ten value creators demonstrate the payoff from long-term strategies built around AI, the cloud, the Internet of Things, and software as a service.
TMT companies have the opportunity to lead consumers, companies, and the public sector into an increasingly digital world.
Customer service organizations will not achieve their ambitious goals for generative AI – in terms of quality and efficiency – unless they transform their operating model.
Value creation is back in fashion at TMT companies, with $15 trillion created over the past five years. AI is already making an impact.
Telcos’ five-year performance record in terms of total shareholder return and value creation is below average—but an analysis of the top-ranked players shows how companies can overcome the industry’s challenges.
Generative AI has been shown to boost customer service productivity. Now companies must decide how and where to deploy it to derive the greatest value.
Innovation requires a new paradigm rooted in European cooperation, not in regulation that struggles to keep pace with the evolving marketplace.
The Paradoxes of Telecom Value Creation
Operators face regulatory scrutiny, especially in Europe; pricing pressure everywhere; and challenges relating to network modernization and the overall customer experience.
There will be more than 1 billion new internet users by 2020. Will the digital infrastructure be able to keep up with demand?
The barriers to universal internet access—including significant costs—are real, and overcoming them will not be easy. But the consequences of inaction could be even greater.
Value creation is back in fashion at TMT companies, with $15 trillion created over the past five years. AI is already making an impact.
Lifted by last year’s strong capital markets, the average annual total shareholder return surged across the companies in BCG’s Value Creators database.
Telcos’ five-year performance record in terms of total shareholder return and value creation is below average—but an analysis of the top-ranked players shows how companies can overcome the industry’s challenges.
Mexico’s macroeconomic landscape has been one of opportunities—and obstacles. But some companies have shown it’s possible to create value regardless of broader macroeconomic trends.
Only 22% of companies have advanced beyond the proof-of-concept stage with AI, and only 4% are creating substantial value. Our new research reveals important insights about what leaders are doing right.
Generative AI has vast potential, yet only about 10% of companies apply it at scale. We explain how those leaders succeed—and how other companies can catch up.
In our December 2021 report, Performance and Innovation Are the Rewards of Digital Transformation, we explored three questions that we hear a lot from clients. How are companies in my sector doing? Is there any proof that transformations deliver real results? And where are leaders focusing their transformation programs?
With so much at stake, why do so many companies fail?
Companies in Australia invest both time and money in diversity initiatives, yet most employees in diverse groups—women, ethnically diverse individuals, and LGBTQ+ employees—say they have not benefited. A key problem: the leaders at most organisations don’t understand the real-world obstacles that diverse employees face. These companies can start making real progress once they focus on the initiatives that diverse employees themselves say are effective. New BCG analysis, based on a comprehensive worldwide survey, shows how.
Australia’s biggest companies are investing significantly to achieve gender diversity, but progress remains slow. However some companies are focusing on initiatives that are successfully moving the needle.
By leading with empathy and easing the burden on caregivers, employers demonstrate both kindness and business smarts as they mitigate the risk of losing critical talent.
Employees who feel unsupported during the COVID-19 crisis are more likely to leave your organization once the pandemic is over.
Value creation is back in fashion at TMT companies, with $15 trillion created over the past five years. AI is already making an impact.
TMT was hit hard by market volatility in 2022—but AI and other technologies are setting the scene for the next wave of value creation.
To meet ambitious climate goals, companies must rapidly reskill workers—and share the lessons they learn with others.
Our fourth survey reveals that IT buyers won’t stop funding long-term strategic priorities—especially digital transformation—despite some concerns about a potential downturn.
Offering consumers right-sized bundles of services can help media companies reduce the high churn of pay-as-you-go streaming media and move toward profitability.
TMT was hit hard by market volatility in 2022—but AI and other technologies are setting the scene for the next wave of value creation.
Consumers are in control, and company strategies are shifting as the market matures.
The surging popularity of streaming services, gaming, and digital and social media over the past two years added to the industry’s substantial shareholder returns.
