Banks have all the data they need to understand their customers, but they often struggle to uncover insights that can drive personalized service and deeper relationships. AI in financial services can close the gap.
20%-30%
boost in profit
30%
savings
14%
churn reduction
An advanced analytics engine—leveraging cutting-edge technologies like generative AI—powers a broad range of AI banking use cases. But no matter which features they use, bankers will always see an intuitive interface and an accelerated path to value.
Through tailored machine-learning algorithms, Smart Banking AI unearths the treasure within your data, delivering qualified leads, attrition alerts, early credit risk warnings, and much more. It helps banks see patterns and respond with foresight and precision, working with—or even around—existing IT environments. Unique features accelerate the journey:
Speed and personalization are not mutually exclusive. Prebuilt components (ready-to-go libraries of algorithms, tools, and APIs) allow a quick launch of our AI in financial services solution. Fully customizable modular building blocks, covering the spectrum of AI use cases in banking, let banks prioritize business lines and functions while adding new capabilities.
Smart Banking AI is designed for maximum flexibility. For banks that can manage an internal capability, we provide an in-house build supported by BCG. For those that cannot bring AI banking in-house, our subscription-based analytics service implements SmartBanking AI on BCG’s secure cloud platform.
Smart Banking AI is customer centric and banker centric, presenting insights in an easy-to-digest manner. Relationship managers get visibility but also transparency: insights are accompanied by the data observations that support them.
While Smart Banking AI can transform one-on-one interactions, not every customer needs a relationship manager. Our solution also supports at-scale personalization capabilities, generating insights that can be applied on a broader scale.
Speed and personalization are not mutually exclusive. Prebuilt components (ready-to-go libraries of algorithms, tools, and APIs) allow a quick launch of our AI in financial services solution. Fully customizable modular building blocks, covering the spectrum of AI use cases in banking, let banks prioritize business lines and functions while adding new capabilities.
Smart Banking AI is designed for maximum flexibility. For banks that can manage an internal capability, we provide an in-house build supported by BCG. For those that cannot bring AI banking in-house, our subscription-based analytics service implements SmartBanking AI on BCG’s secure cloud platform.
Smart Banking AI is customer centric and banker centric, presenting insights in an easy-to-digest manner. Relationship managers get visibility but also transparency: insights are accompanied by the data observations that support them.
While Smart Banking AI can transform one-on-one interactions, not every customer needs a relationship manager. Our solution also supports at-scale personalization capabilities, generating insights that can be applied on a broader scale.
Relationship Managers. By identifying emerging needs, revenue opportunities, and risks, SmartBanking AI helps relationship managers better understand their business and commercial banking customers, providing personalized, precise service that builds stronger relationships.
Marketers. For retail banks, a comprehensive set of AI and personalization capabilities—ready for deployment but easy to tailor—enable one-to-one marketing, so banks can better align offers with the needs and circumstances of each customer.
Senior Management. By providing full transparency across the client portfolio, Smart Banking AI gives managers better visibility into risks, opportunities, and progress towards goals—and lets them more quickly and more effectively adjust course.
Distribution Teams. Advanced AI banking technology enables near-real-time identification and prioritization of asset management opportunities. Smart Banking AI provides a ranked list of advisors to engage with, along with background information and recommended topics for discussion.
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