Public sector organizations face pressure to deliver more for their citizens than ever before. BCG’s public sector consultants help government leaders meet—and surpass—these expectations.
To improve the social, economic, and environmental well-being of citizens—today and tomorrow—governments must be responsive, agile, and capable of creatively solving complex problems. Yet many public sector organizations remain hierarchical, bureaucratic, and built for a bygone era. The public sector can positively impact billions of lives by solving pressing societal challenges, responding to crises, and capitalizing on AI, among other valuable initiatives, but it must transform how it’s organized and how it operates.
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BCG’s public sector consultants support governments around the world by bringing together our insights and capabilities from the private sector and from decades of experience supporting public sector clients. Our government consulting teams have completed more than a thousand public sector consulting projects in the past five years. We also founded, and continue to support, the independent Centre for Public Impact; a learning partner for governments, public servants, and those leading the charge to reimagine government so that it works for everyone.
A large government agency needed to change its business processes to become more efficient. Over the course of eight months, BCG designed and implemented a new operating model for several of the agency’s business lines and BCG coached the organization’s senior leaders to drive change. The transformation achieved a 15% increase in productivity.
Given continued economic growth and the need to be adaptive and agile, a government treasury agency in Asia sought to transform its organization and operations. Using a BCG framework for change, the agency created a fiscal policy office to enforce discipline across the government, increased process efficiency, and streamlined overlaps across functions.
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Governments that engage in strategic cost optimization can recoup 10% of costs—or more—on a whole-of-government basis using existing tools.
