GenAI investment is expected to grow 30% in 2024, with ROI over the next three years likely three-times higher than companies making little such investment.
Technology Industry
Article
May 20, 2024
Integrating multiple transistors on ever-smaller chips will better support complex applications such as GenAI, but requires new business models for players in the chipmaking ecosystem.
Article
May 17, 2024
It’s not just about coding—GenAI is reshaping every stage of the software development life cycle. How can organizations fully capitalize on its benefits?
Article
May 31, 2024
Women are underrepresented in technology positions throughout the region. Companies are taking steps to improve, but they need to do better.
Media Industry
Article
June 12, 2024
Consumers looking for products and services online are increasingly moving to the world of GenAI-powered platforms. Your brand needs to be there, too.
Article
May 29, 2024
Offering consumers right-sized bundles of services can help media companies reduce the high churn of pay-as-you-go streaming media and move toward profitability.
Article
May 13, 2024
BCG identified key barriers that info services providers face in developing GenAI products at scale—and outlines strategies to overcome them.
Video
August 31, 2023
What’s Possible? GenAI and Media
Generative AI is already impacting consumer media, reshaping the landscape for publishing, broadcasting, movies, music, and gaming. BCG’s Axel Griewel discusses a transformation that's only just begun.
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Telecommunications Industry
Article
February 9, 2024
Most transformations disappoint. By avoiding five early mistakes, telcos can start on the right foot—and stick the landing.
Article
January 18, 2024
Revenues are up for European telcos, but so are costs. Sustainability and process efficiency can boost margins, but this requires more work—and more AI.
Article
September 26, 2023
B2B telcos often struggle to raise satisfaction levels and—simultaneously—reduce costs. By thinking like a customer and a CFO, they can avoid the tradeoff.
Article
June 13, 2022
Nearly 20% of Americans lack broadband access or a device to tap into the internet. Digital navigators—individuals trained to help people get online—can bridge the gap.
Expert Interviews
Video
December 6, 2024
New Tools Help Users Build Better with AI
An all-in-one AI platform can reduce costs and complexity, allowing companies to innovate rather than just stay afloat, explains Clarifai’s Matthew Zeiler.
Video
June 19, 2024
Content Creation Is Key to Marketing Success
Companies should prioritize content creation to build trust and engage audiences before launching products, says BCG’s Neal Zuckerman.
Video
February 27, 2024
Harnessing the Power of GenAI in Customer Service
GenAI has the potential to help telcos save 70% of their customer service costs. BCG’s Ignacio Hafner discusses automation and augmentation—the two elements that will drive the most impact.
Video
March 7, 2024
Transforming B2B Sales
To capture the business value of predictive AI and generative AI, companies need to change the way they interact with customers. Salesforce’s Jean-Marie Pierron and BCG’s Adolfo Magan discuss a framework that can help telcos reshape B2B sales.
What’s Next for TMT
Article
June 20, 2024
Value creation is back in fashion at TMT companies, with $15 trillion created over the past five years. AI is already making an impact.
Video
September 14, 2023
What's Possible? GenAI and Information Technology
Generative AI can be a formidable tool for IT leaders. But the near-term opportunities depend on your organization's digital maturity, as
Vlad Lukic explains.
Connectivity has become a conduit to information, communication, education, and societal well-being. BCG has teamed up with the WEF and UNDP to help ensure that everyone has access to these benefits.
Article
October 2, 2023
AR transforms experiences, boosts productivity, and speeds the completion of complicated tasks. But with so many uses, the key is knowing where to focus.
Article
January 18, 2023
Customer engagement in loyalty programs has been stagnant for years. Web3 supports offerings, like nonfungible tokens (NFTs), that get customers more engaged—and companies creating more revenue.
Article
February 2, 2021
The mobile networks could add as much as $1.7 trillion to the economy through 2030, with benefits spread broadly across industries and regions.
