Can Airlines Accelerate the Transition to Modern Retailing?
The industry has made progress in streamlining the process of booking tickets and tracking information to offer passengers a more seamless experience. But there is more work to do.
Our Latest Thinking on Travel and Tourism
Explore BCG’s latest thought leadership to learn how airlines, lodging companies, and travel distributors can transform their organizations, enhance global brands, and add game-changing digital capabilities.
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Plotting Aviation’s Uncharted Course to Net Zero
The goalpost hasn’t changed because of the disruptions from COVID-19. Carriers that don’t take action on emissions could have reforms imposed by outside forces.
Digital Innovation Will Take Air Freight Revenues to New Heights
By linking to a digital distribution marketplace and upgrading their internal pricing systems, air freight carriers can fill their empty capacity and achieve optimal returns.
Why Airlines’ Network Planning Must Be Bionic
To navigate demand volatility, airline network teams must be more flexible and increasingly bionic, using digital tools to make schedule modifications nearly up until the day of travel.
Personalized: Customer Strategy in the Age of AI
Personalization is a $2 trillion opportunity. BCG's new book offers a playbook for capturing your share of this personalization prize in the travel and tourism industry.
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Benchmark Your Personalization Readiness Now
The Consumer Sentiment Series
Emerging from the isolation of the past 15 months, US consumers express optimism—some cautiously and others confidently—about resuming their pre-pandemic activities.
Bionic Revenue Management in Travel and Tourism
Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.
Edition 26: What the Evolution of Travel Means for Business
Consumers are ready to hit the road and take to the skies. Organizations within and beyond the travel industry should be ready for the demand spike—but prepare for uncertainty, volatility, and new patterns to emerge.
Opening the Black Box in Pricing and Revenue Management
Travel and tourism expert Lamberto Biscarini explains the thinking behind BCG's end-to-end airline automation method.
To Uncertainty and Beyond in the Travel Industry
In this episode of The So What from BCG, Jason Guggenheim, BCG’s global leader of travel and tourism, explains how companies can sharpen their ability to sense shifts in demand.