The industry has made progress in streamlining the process of booking tickets and tracking information to offer passengers a more seamless experience. But there is more work to do.
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The Airline Industry
Article
October 30, 2024
Article
September 2, 2021
The goalpost hasn’t changed because of the disruptions from COVID-19. Carriers that don’t take action on emissions could have reforms imposed by outside forces.
Article
August 11, 2021
By linking to a digital distribution marketplace and upgrading their internal pricing systems, air freight carriers can fill their empty capacity and achieve optimal returns.
Article
April 13, 2021
To navigate demand volatility, airline network teams must be more flexible and increasingly bionic, using digital tools to make schedule modifications nearly up until the day of travel.
Personalization is a $2 trillion opportunity. BCG's new book offers a playbook for capturing your share of this personalization prize in the travel and tourism industry.
Learn More About Personalized
Benchmark Your Personalization Readiness Now
Learn More About Personalized
Benchmark Your Personalization Readiness Now
Innovation in the Travel Industry
Article
April 27, 2022
Emerging from the isolation of the past 15 months, US consumers express optimism—some cautiously and others confidently—about resuming their pre-pandemic activities.
Article
June 10, 2020
Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.
Consumers are ready to hit the road and take to the skies. Organizations within and beyond the travel industry should be ready for the demand spike—but prepare for uncertainty, volatility, and new patterns to emerge.
Video
July 14, 2020
Opening the Black Box in Pricing and Revenue Management
Travel and tourism expert Lamberto Biscarini explains the thinking behind BCG's end-to-end airline automation method.
To Uncertainty and Beyond in the Travel Industry
In this episode of The So What from BCG, Jason Guggenheim, BCG’s global leader of travel and tourism, explains how companies can sharpen their ability to sense shifts in demand.
