Value Creators in Insurance
BCG’s global insurance industry value creators reports share insights and analysis from insurance leaders who have overcome industry challenges. Learn more.
Our Latest Thinking on Insurance
Sweeping technological advances have created major growth opportunities in the insurance industry. Insurers that reinvent their consumer engagement models, digitize distribution and operations, and embrace big data and analytics will lead the industry. Explore BCG’s latest insurance insights to chart your digital path.
Featured Insights
Value Creation in Insurance
Slideshow
The 2023 Insurance Value Creators Report: Can Reinsurers Maintain Their Momentum?
Reinsurers have delivered impressive shareholder returns. But an uncertain future looms.
Slideshow
The 2023 Insurance Value Creators Report: Where Did Companies Outperform and Why?
The global insurance industry has had a tough time since the onset of the pandemic, but averages do not tell the full story.
Report
The 2023 Insurance Value Creators Report: For US Property and Casualty, Okay Isn’t Good Enough
Future underwriting excellence will hinge on the ability to adapt to significant macro-environmental changes and embrace advances in digital capabilities and AI.
AI in Insurance
Article
In Insurance, Generative AI Can Transform the Finance Function
With GenAI, insurers can enhance specialized processes, make better-informed decisions, and streamline finance operations—while also building a foundation for innovation within the finance function.
Article
Insurance Is Ready to Leap Forward with Blockchain and the Metaverse
Many insurers are strategically positioned to benefit from blockchain and metaverse technologies, with health and property and casualty businesses leading the way.
What’s Possible? GenAI and Insurance
Insurance is a complex, regulated business built around data, IT, and people. Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.
Article
Six Steps for Scaling AI-Powered Bancassurance
Banks that use AI to hyperpersonalize their sales models and embed them in the customer journey can dramatically improve their insurance sales.
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Exclusive Download
Embracing the Agent Advantage: Independent Agents as Front-Line Underwriters
Even as insurance becomes more digital, independent agents remain indispensable given their localized knowledge and unique expertise. They wield significant influence in customer acquisition and retention, and their endorsement is often what drives a sale. So, becoming the carrier of choice for agents can mean the difference between merely surviving in the competitive landscape and driving profitable growth.
This white paper reveals how independent agents can help insurers chart a course toward more sustainable growth and profitability.
This white paper reveals how independent agents can help insurers chart a course toward more sustainable growth and profitability.
C-Suite Agenda
Slideshow
How Insurers Can Boost the Productivity of Their Financial Advisors
With the life insurance penetration rate at 51%, the industry is developing an integrated ecosystem grounded in KPIs to boost productivity, increase sales, and promote growth.
Article
For Insurers, Three Paths to Modernizing Core IT
Companies embarking on a core transformation need to recognize that this journey involves both IT and the business—and it’s become a competitive necessity.
Article
Looking Around Corners in Commercial Insurance
Insurers are unlikely to grow rapidly if they don’t think out of the box. They must tackle three challenges to survive and seize three opportunities to thrive.
Article
How Insurers Can Take On the Climate-Driven Health Crisis
In addition to the impact on individuals, global warming is causing strain on the health system, higher economic costs, and mounting claims for health insurers.
Customer Journeys at Scale
VIDEO
Customer Journeys at Scale—An Overview
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Article
Winning the Digital Future of Insurance Distribution
Digitally enabled insurance distribution offers substantial benefits for customers, agents, and brokers, but only if insurers integrate it into their business in a customer-centric way.
BCG on Insurance
Will AI in insurance reshape the industry? Where are the growth opportunities for insurers? Connect with us on LinkedIn to read our latest insights and share your ideas.
Expert Interviews
VIDEO
The Net-Zero Insurer
Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.
VIDEO
Digital Underinvestment Hurts Insurers
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.