BCG’s global insurance industry value creators reports share insights and analysis from insurance leaders who have overcome industry challenges. Learn more.
Featured Insights
Value Creation in Insurance
Report
Article
September 4, 2024
Globally, insurers have much work to do to improve their competitiveness with investors. But on a segment, regional, and company-specific basis, many are doing quite well.
Article
September 6, 2024
Profitable growth generates superior shareholder returns. US P&C insurers have outperformed many other industries. Whether they can build on this record is an open question.
Article
September 10, 2024
Reinsurers with the most stable year-over-year performance have consistently delivered the most value to shareholders during the past decade.
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AI in Insurance
Article
November 28, 2023
With GenAI, insurers can enhance specialized processes, make better-informed decisions, and streamline finance operations—while also building a foundation for innovation within the finance function.
Article
November 29, 2023
Many insurers are strategically positioned to benefit from blockchain and metaverse technologies, with health and property and casualty businesses leading the way.
Video
August 3, 2023
What’s Possible? GenAI and Insurance
Insurance is a complex, regulated business built around data, IT, and people.
Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.
Article
October 9, 2023
Banks that use AI to hyperpersonalize their sales models and embed them in the customer journey can dramatically improve their insurance sales.
Embracing the Agent Advantage: Independent Agents as Front-Line Underwriters
Even as insurance becomes more digital, independent agents remain indispensable given their localized knowledge and unique expertise. They wield significant influence in customer acquisition and retention, and their endorsement is often what drives a sale. So, becoming the carrier of choice for agents can mean the difference between merely surviving in the competitive landscape and driving profitable growth.
This white paper reveals how independent agents can help insurers chart a course toward more sustainable growth and profitability.
C-Suite Agenda
Article
September 20, 2024
The expansion of China’s relatively untapped markets for personal and health insurance will unlock significant growth opportunities for the sector over the next decade.
Article
September 10, 2024
Reinsurers with the most stable year-over-year performance have consistently delivered the most value to shareholders during the past decade.
Article
September 13, 2024
With the life insurance penetration rate at 51%, the industry is developing an integrated ecosystem grounded in KPIs to boost productivity, increase sales, and promote growth.
Article
May 3, 2024
Companies embarking on a core transformation need to recognize that this journey involves both IT and the business—and it’s become a competitive necessity.
Customer Journeys at Scale
Video
July 28, 2020
Customer Journeys at Scale—An Overview
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Article
September 6, 2023
Digitally enabled insurance distribution offers substantial benefits for customers, agents, and brokers, but only if insurers integrate it into their business in a customer-centric way.
BCG on Insurance
Will AI in insurance reshape the industry? Where are the growth opportunities for insurers? Connect with us on LinkedIn to read our latest insights and share your ideas.
Expert Interviews
Video
August 30, 2022
The Net-Zero Insurer
Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.
Video
July 28, 2020
Digital Underinvestment Hurts Insurers
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.
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