Insurance Industry

How We Help the Insurance Industry

The insurance industry is one of the least digitally mature industries. How can insurers close the gap—and serve customers better?

The key isn’t simply to embrace technology in insurance but to apply the right levers in the right ways. To help insurers do this, we combine expertise in insurance consulting with deep knowledge of new technologies and approaches. The key levers include:

• Value creation and growth. In an industry often seen as slow and complacent, investors are responding to bold moves. We help insurers identify the strategic partnership agreements, technology investments, and M&A deals that spark growth.
• Customer centricity. We help redesign the customer journey from the customer’s perspective, so insurance companies can improve response times and quality while providing seamless interactions, greater transparency, and personalized service.
• Downcycle management. As seen in previous downturns, those who take on a proactive mindset can emerge as winners. Our industry experts combine with BCG's transformation consultants to deliver short-term impact and fuel longer-term insurance transformations.
• Data analytics and AI in insurance. At its core, insurance is a data-driven business. We help insurers leverage data science—particularly AI—to master insurance analytics and transform decision making.
• CFO excellence. Today’s insurance CFOs must deliver business intelligence and insight while maintaining tight control over financial data. With BCG’s Center for CFO Excellence, leaders can achieve the highest standard of performance and efficiency.
• Productivity. COVID-19 spurred insurers to focus on five key areas requiring a digital response: distribution, customer service, operations, organization, and claims handling. We help identify—and make—productivity improvements that quicken that response.
• Complexity reduction. Insurance companies often have a myriad of offerings and business lines. We help reduce complexity—in products and processes—to create a foundation, and drive momentum, for digital transformation.
• Agile ways of working. Agile enables teams to move faster and with greater autonomy. We help insurance companies adopt agile at scale—and accelerate product development.
• Systems migration. Legacy IT systems—an insurance industry staple—don’t play well with digital offerings and end-to-end customer journeys. We help insurers modernize their tech stack without starting from scratch.